getControl not working in Portal .

[manishai]

getControl not working in Portal .

var e=g_form.getControl('fieldname');

Giving Null value in Portal.

[ChrisBurks]

Service Portal is considered mobile UI and thus follows mobile guidelines.

Mobile platform migration impacts

If going to use Service Portal you should not use getControl as it's considered a deprecated method. It is suggested to use the methods that are found on the developers site:

https://developer.servicenow.com/app.do#!/api_doc?v=helsinki&id=client

PS - Although getControl is listed there.

[Hadyn]

Looks like the service portal and the regular UI have a completely different version of g_form. In a catalog script   in the service portal, getControl() does exist but instead of getting a control via the variable name it instead gets a control via the "IO:e2e4d46e683cb1001d6aaa9211a76d73" value. In the Service Portal you will find this as the name value on the HTML form element ie:

<select name="IO:e2e4d46e683cb1001d6aaa9211a76d73" ng-model="fieldValue"

You are getting null because that function in service portal returns null if the name you provide does not match the one I just explained.

I am unsure if the object returned by that function is similar to the regular UI version of g_form.

[amlanpal]

Hi Manisha,

Request you to go through the below helpful threads. You can use g_form.hasField instead of g_form.getCOntrol() as it has been deprecated in Portal.

1. g_form.getControl not working in service portal

2. g_form.getControl() not working in Service Portal in Catalog Client Script

I hope this helps.Please mark correct/helpful based on impact

[amlanpal]

Hi manishai,

Did you able to have a look at my last response?

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