Handling old discovered data

munwong · ‎08-13-2020

Dear fellow Discovery gurus:

How do you handle old discovered data? For example: When I run discovery last week, it was able to create and update 10 CIs. This week, when I run discovery again, some of the components may no longer be there (one of the software installed removed), the relevant components were discovered and have the most recent discovered date and timestamp. The ones that are no longer there isn't updated and have the most recent discovered date as last week. How should we deal with those data? Do you have scripts or reports to flag them and work with teams to update the CI status?

Ashutosh Munot1 · ‎08-14-2020

Hi,

Fantastic Question:

What we do i will share that :

1) We have a retirement process in place using flow designer which will check most recent discovery for Servers,Web Servers, Application,etc and mark them retire if the device was not discovered in last 30 days or 60 days.

Check this: Flow Designer : Mark servers retired if not discovered in 90 days

2) We never delete the history of the CMDB CI as it gives you proper utilization and usage details for software and applications as they are used by SAM pro.

3) Software discovery using SAM Pro has a nice feature to mark devices complaint and non complaint along with helping you to optimize the data by using removal activity. Which you can check here:

https://docs.servicenow.com/bundle/london-software-asset-management/page/product/software-asset-mana...

Please feel free to ask your questions.

Thanks,
Ashutosh

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munwong · ‎08-17-2020

Thank you all for offer the time to share! This is extremely helpful!

Ashutosh Munot1 · ‎08-18-2020

Hi,

If you are happy then mark answer correct and close this questions so other community people can use it.

Thanks,
Ashutosh