Help needed on connection suggestion in Service Mappings

[Preetha K]

Hello team,

I can see the application fingerprints, but it does not show connection suggestions for service mappings.
The connection suggestion table itself has no records.

Please help me with this
How can we get the list of records in connection suggestions?

[Eduardo Rosa1]

Hello Preetha,

It appears that your connection suggestions setting is not enabled. Can you if the property "sa_ml.connection_suggestions.active" is set to true? Usually a info message is displayed to warn you about the property, but double check it.

Documentation

And I've found these KBs:
Application Fingerprint - ml_connection_analysis_result empty does not show any records. - Support a...

And this is Troubleshooting KB for Connection Suggestions. There a lot of things to be checked, take time to review each step so you can identify where is the issue. 

[Ashish77]

@Preetha K  I am also facing this issue. I do see Application Suggestions but there is no records in sa_ml_connection_suggestion table.

Appreciate if you could help me with how you able to fix this issue ?

Thanks in Advance!

[SK Chand Basha]

Hi @Preetha K , @Ashish77 

Refer this KB Article earlier we have raised a case with servicenow on same issue this is provided by team

Please follow the steps in the "Recovery procedure for SM ML-based feature after trainer availability failure" section in KB0963421 on the Dev instance

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963421

Mark it Helpful and Accept Solution !! If this helps you to understand.