Horizontal discovery showing error that finding no record in CMDB while doing service mapping

[Srinivasa Durga]

Friends,

I am trying to do Application service for Pulse secure application. (VPN application)

The below is the requirement to do the service mapping ,

VPN service end point is “ https://secure.XXX.com “ where the port is 443 for that URL. And VPN port is UDP 500.

But I am getting below error when i click View map.

Service Mapping triggered the horizontal discovery to find the host XXX.YYY.Z.254, because this host was not in the CMDB. The horizontal discovery failed. No results returned from probe.

But there is record in CMDB . So need suggestion what action I have to do now.

Regards,

VASS

[Rahul Priyadars]

Are you getting this error while running a quick discovery for given host -XXX.YYY.Z.254 ?

[Michael de Boer]

Do you know what the type is of the device with IP XXX.YYY.Z.254?
Discovery isn't able to identify the device.

Can you check with the pattern debugger what the output is from the first step?


The pattern is "Credentialless Discovery Network Device"

Regards,

Michael

[Srinivasa Durga]

Yes Rahul.

-VASS

[Srinivasa Durga]

This is a Network VPN , network device

Thanks
Srinivas