How can i avoid "No response for ECC message request with sysid=***** after waiting for 60 seconds in ECC Queue" error in Orlando Version?

[Suhasini kittu]

Hello ServiceNow Community,

We are recently upgraded to Orlando version, when i am testing REST method i am getting below error.

"No response for ECC message request with sysid=6f4362af1b9a5850060d54662a4bcbca after waiting for 60 seconds in ECC Queue"

I have verified the same error in community i found below kb article. i could not find this "glide.http.outbound.max_timeout" property to set the value.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0744311.

Could someone help on this issue?

[Ashutosh Munot1]

Hi,

How are you doing this? using REST Activity in workflow?

Thanks,
Ashutosh

[Suhasini kittu]

Hi,

No it is not REST activity, When i am trying to hit the Oracle Endpoint using REST Method.

Regards

Suhasini

[robertgeen · Accepted solution]

So that property that you mentioned will have to be added it's not there by default more then likely. Just note that will increase it for all REST calls. I would try to do this REST call using a rest client of some sort and see if it takes that long to come back. 1 minute for a REST call to response seems like a long time (essentially the error message is saying there was an output entry that was processed but no input was seen within 1 minute which means the REST call hasn't returned properly).

I would also check the MID server to make sure it's not over utilized if you are using one for the call.