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‎11-19-2019 01:14 PM
How can we reset the view count and use count of knowledge Article?
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Operational Intelligence

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‎11-19-2019 01:37 PM
Try setting the Use Count and View Count to 0 in the kb_knowledge table.
Also delete any associated record for the knowledge article from kb_use table.
Please mark this response as correct or helpful if it assisted you with your question.

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‎11-19-2019 01:37 PM
Try setting the Use Count and View Count to 0 in the kb_knowledge table.
Also delete any associated record for the knowledge article from kb_use table.
Please mark this response as correct or helpful if it assisted you with your question.
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‎12-16-2021 05:41 AM
Thanks but i want these views on the article itself , i want to remove this part from page then what can i do?
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‎08-17-2020 08:29 AM
There is a system property: glide.knowman.view_age.days
you can set this to 1 and it would rest every KB article view count to 0 every day. A value 0 means it never resets. Think default is 30.
Hope that helps.
Regards
Paul
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‎12-16-2021 05:40 AM
Thanks,
i should set the value to what so it shows all the views till date from the creation of the article?