How change source value of the events which are from MID SNMP Trap Listener?

Ganeshm1
Tera Guru

‎05-02-2025 07:52 AM

Hi All,

 

Hope you are doing good. 

We have few integrations which uses the MID SNMP TRAP LISTENER method to bring the events into ServiceNow. But this method is having source value as "Trap from Enterprise Listener 111". Is there any way we can change this source value? Please do let me know if you have any idea on this. Thank You!

 

Best Regards,
Ganesh

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Jeffreys Quinti
Tera Contributor

‎05-05-2025 12:33 PM

Hi Ganesh,

 

I would use an event field mapping to change the source field on the alert level. 

You can use an "Event field mapping" to set the "To field" "source" with a filter.

 

You can use the mapping type: 

  • Map field (Copy field)
  • Create or update field and set constant value (Constant)
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