How do you stop Discovery from automatically creating Hardware Models in the Product Catalog?
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07-18-2014 06:43 AM
ServiceNow Discovery is autoamtically creating Hardware models in the Product Catalog. How doe we stop it?
Thanks in advance,
Jeff Welton
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07-18-2014 06:21 PM
Short of preventing discovery from populating the model_id field, I'm not sure it's possible. You could bundle them under existing models though through compatibles or substitutes. That might be a lot of work though.

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07-18-2014 09:49 PM
You might look at these Dublin enhancements to see if that will prevent things like you want.
Product Catalog - ServiceNow Wiki
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02-14-2023 01:58 PM
Bumping this to see if anyone know if newer ServiceNow releases like Tokyo or Utah provide any way to prevent a discovery source from creating hardware models.
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02-14-2023 07:44 PM
see if this gives u some clue
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687582
Regards
RP