how exactly calculation for CMDB health dashboard for completeness worked?

[nareshTT]

Hello All,

I have only one attribute configured as  mandatory i.e. company and there are around 8 to 9 attributes are defined as recommended attribute. I know lot of them are not populated still system shows 97% complete for completeness dashboard. How exactly this calculation works ? 

Thank you.

[debendudas]

The completeness KPI, consists of the metrics required fields and recommended fields. By default, those metrics are configured to contribute 60% and 40% respectively to the aggregated score of the completeness KPI.

Reasons for High Completeness Score:

1. Mandatory attributes carry more weight (e.g., 60%). If those are populated, the score is already high.
2. Recommended attributes are weighted less (e.g., 40%). Missing a few has limited impact.

Here are the documents from where you can understand the calculation better:

• CMDB Health Dashboard Score Card Explained. - Support and Troubleshooting - Now Support Portal
• Configure aggregation weights for CMDB Health scores
• CMDB Health: A Guide to Key Performance Indicators and Metrics | by Debendu Das | Medium

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up 👍! 

[gracemiller84]

The completeness score is calculated based on the relative weight of mandatory and recommended attributes. Since you have only one mandatory attribute (company) and several recommended ones, the system gives a much higher weight to the mandatory field. Once the mandatory attribute is populated, it significantly boosts the overall completeness percentage, even if many recommended fields are empty—hence the 97% score despite missing data.