How to display only P1 and P2 incidents under emergency change request's related list "Incident pending change"

[shivaprasad3]

Hi ,

I wanted to display only P1 and P2 incident in the emergency change request to map the affected incident for the change.

Please find the below screenshot.

Where i we have to display only the P1 and P2 under "incident pending change".

Note this is the "emergency change"

[shivaprasad3]

Hi Asifnoor,

Thanks for your better idea, I have implemented it but the newly created related list does not have edit button with it so its not possible to map some tickets among the list of P1 and P2 incidents.

Could you please let me know how to enable EDIT button in newly created related list( defined relationships).

Note: Omit edit button is already unchecked.

[shivaprasad3]

Hi Asifnoor,

I have created the new related list for emergency change but i need to know how can i update the caused by field of the incident with present change number.

Please let me know how can i update the related list records with the current change number.

Selected incidents should get the current change number in the "Caused by" field.

Hope you will help me here.

Regards,
Shivaprasad kn

[asifnoor]

Hi,

Right click on the related list on the form and go to Configure->List Control. Here uncheck "Omit Edit button". Here you can have specify roles that can see edit button. You have to edit ACL to allow write access to the related list table if its not there.

Hope this helps.

Kindly mark the answer as correct and my comments as helpful.

[asifnoor]

Hi Shivaprasad,

If the problem is solved, kindly mark my comment as a correct answer so that the question is removed from the unanswered list.

[shivaprasad3]

Hi Asifnoor,

It would be better if you let me know to edit ACL to allow write access to the related list table if its not there.

In the newly created related list i want the users to edit the incidents number from slush bucket and I dnt think its ACL issue since users can able to map incidents from left to right in existing related list.

Hope you understood the requirement.

Requirement is to display only P1 and P2 incidents in the new related list, I have achieved it but i am not able to pull the "Edit" button on it.

Regards,

Shivaprasad KN