How to display only P1 and P2 incidents under emergency change request's related list "Incident pending change"

[shivaprasad3]

Hi ,

I wanted to display only P1 and P2 incident in the emergency change request to map the affected incident for the change.

Please find the below screenshot.

Where i we have to display only the P1 and P2 under "incident pending change".

Note this is the "emergency change"

[asifnoor]

Hi Shivaprasad, 

Right click on the related list on the form and go to Configure->List Control. In this form, you shoudl see a button "Enable Edit". Kindly click on it and then Edit should be visible on the related list.

[shivaprasad3]

Hi Asifnoor,

I have already tried that option too but no luck.

Is there anything else is required to create edit button on the custom related list?

Regards,

Shivaprasad KN

[asifnoor]

Thats the correct button. I tried on my dev and its working.

Just cross verify if you are enabling it on the correct list or not. If needed, clear the  cache by typing cache.do in the navigation

[shivaprasad3]

Hi Asifnoor,

I am following the same the direction but no use unfortunately edit button is not appearing.

For testing i have just enabled the Omit new button option and new button disappeared but while clicking on edit button or unchecking the Omit Edit button the "Edit" button is not working.

Let me know is there anything is required to enable to display edit button.

Regards,

Shivaprasad KN

[asifnoor]

Hi Shivaprasad,

When you click on Enable Edit button, do you see that button still there or does it disappear? It basically needs to disappear only then you get the edit button visible.

Secondly, could you try on the default list (incident caused by) and check if you are getting edit button there?

Also refer to this link once

https://hi.service-now.com/kb_view.do?sysparm_article=KB0522170

https://docs.servicenow.com/bundle/london-platform-user-interface/page/use/using-forms/task/t_ConfigureTheEditOption.html

https://community.servicenow.com/community?id=community_question&sys_id=c71183e5db98dbc01dcaf3231f96197a

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