How to I make a new ticket auto assign to an Assignment Groups

[juliochacon23]

Hi, I need help.   If an employee submits a new incident on our ServiceNow Self Service Page, we want the incident to be auto-assigned to a specific assignment group if they check a check box on the new incident form before submitting the incident.   The check box is tied to a field in the incident form.   Is this a business rule? See screenshot below

Thanks

-Julio Chacon

[Pradeep Sharma]

Hi Julio,

Please check the below link for more info.

Defining an Assignment Rule for Incidents - ServiceNow Wiki

[juliochacon23]

Thanks, I added an assignment rule when BT Issue is true to Assign To BT Support Group but it does not seem to work.   It seems to always be assigned to another assignment group called US Service Desk.   I checked and I don't see any other assignment rules that are set to assign to US Service Desk.   How can I check what is triggering this?

Thanks

-Julio

[Pradeep Sharma · Accepted solution]

Check if there is any BR on the table or any script in the record producer doing this.

[juliochacon23]

Thanks that worked.   There was a script to assign to US Service Desk in the record producer I removed it and the assignment rule for BT worked.   Thank You