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Service Mapping Pattern Creation

Hi, I am new to service mapping, I need some understanding on service mapping pattern. I will really appreciate your time and effort to respond to this. 1) In what all scenarios, custom patterns are required to be created for Service Mapping (not dis...

Amazon S3 Spoke

Hi All, Anyone please let me know the process and configured required to setup amazon s3 spoke in the Instance and flows along with AWS setupRequirement is to have AWS S3 for migrating all attachments from ServiceNow to Amazon s3 bucket and as well a...

venkatkk by Tera Contributor
  • 1719 Views
  • 4 replies
  • 1 helpfuls

Resolved! Update group members count in group(sys_user_group) table

Hi Everyone , I have got a  requirement where i need to update group members count in one of the field in group table , for this i have created one field -u_member_count  and updated the below script in fix script . and i have around 30k groups in th...

Devi D by Tera Expert
  • 493 Views
  • 2 replies
  • 1 helpfuls

Certificate Management Issue

Hello, I've setup a discovery schedule to pull certificates from our Microsoft CA and it is discovering and importing certs into ServiceNow. However, I'm seeing an issue where the valid from and valid to dates are completely incorrect. Has anyone els...

ZGauss by Tera Expert
  • 488 Views
  • 1 replies
  • 0 helpfuls

Availability Group

Hello Team, May I know what is Availability Group in service now discovery? and  Availability Group name for SolarWinds SQL Database Cluster. Consists of 2 server. Does SN discover Availability Groups?

Tausif7 by Tera Contributor
  • 1135 Views
  • 6 replies
  • 3 helpfuls

Print lable based on location table

My client would like the ability to print a shipping label from the location table. For shipping of hardware to stores. From the Locations table is there a way to print a lable? Currently, it is done manually create shipping labels for packages. Any ...

Agent Client collector enable-patterns-on-agent mass update

We are setting up Agent Client Collector Visibility.We will use it for Service mapping as well as horizontal Discovery.To use patterns you need to set enable-patterns-on-agent : true This is not default when installing the agents.What could be used t...

HermanDR by Tera Contributor
  • 1757 Views
  • 4 replies
  • 0 helpfuls

Resolved! IRE and Discovery

Is it an accurate statement that if we are discovering Windows Servers via ITOM Discovery, the IRE (if configured properly) will address duplicate CIs, but if we are also bringing in Windows CIs via an API with a 3rd party tool - the IRE will not add...

JeffShaffer by Tera Contributor
  • 819 Views
  • 2 replies
  • 2 helpfuls