Hi All, In cmdb_ci_ip_switch, we don't have a clear way to distinguish IP Switches aside from the naming convention, but the naming convention won't be enough as it could easily be misread or overlooked. Is there any way to easily distinguish these ...
Hi, we've had issues that last 2 evenings with 2 production servers with ACC installed, where Ruby Interpreter process has consumed all available RAM (~4GB) and caused production issues. The server techs concluded that the process belonged to ACC and...
Hello All, I am setting up New Certificate (Automated) to pull a certificate from our Microsoft CA. I have configured all these items1. Enabled Request New Certificate (Automated) catalog item2. Configured a Credential Alias3. Configured Credential...
Hello, is it possible to revert a service map of a mapped application service to a previous state? In my case, the entire service map was deleted except for the entry point. I would like to restore the state where the complete infrastructure was visi...
Hi folks, I am using Service Graph connector for AWS to import data from our AWS to ServiceNow. However, currently I face a problem that I do not know how to configure to filter which AWS data should be imported to ServiceNow and which is not as by d...
all the Subscriptions are not coming form Azure to ServiceNow. All the subscriptions are listed under same management group in azure but still few are not coming by the discovery. Also for few subscription, parent field is coming empty in service acc...
in below docsSNMP Discovery explained - Support and TroubleshootingServiceNow says "If there is no relevant MIB, the discovery doesn't go beyond classification phase?" Why so? For a custom pattern, I know the which OIDs to use. Its documented by ven...
Hello Everyone,I'm working on configuring an Event Management Connector in my Personal Development Instance using the PRTG Connector. However, I encounter the following error when testing the connector:Error:Connection test failed: TypeError: Cannot ...
Hi, Please find the Below Screen shot and let me know the solution for this repeated issue, which is AMB Client Disconnected after connecting.
Hi folks,Which networking fundamentals are essential before starting in IT Operations Management (ITOM)?
Hi All... We decided to give Event Rules Thresholds a go.After reading the documentation, which says it will use the "number of occurrences over a specified period", we discovered this wasn't true, and instead it uses the "specified period" as a roll...
I am trying to update CMDB data for Servers using Datadog. I have successfully installed "Service Graph Connector for Observability - Datadog". I have used ServiceNow Guided setup for configuration. https://www.servicenow.com/docs/bundle/xanadu-serv...
Why Firewalls related tables like'Palo Alto Firewall Devices' [cmdb_ci_firewall_device_palo_alto]Cisco Firewall Devices [cmdb_ci_firewall_device_cisco] We want to create few firewalls in those tables, but NEW button is disabled OOTB.We want to delet...
Hey anyone of you who have worked with Extension Sections in pattern designer.I am trying to Set values to install_status and operational_status depending on the Azure Subscription state (cmdb_ci_cloud_service_account)Here is what I am struggling wit...
Hiwe have few use cases for Service Mapping we a bit struggling, all of them are on-prem apps:1. Entry points - for some apps, the app owner is not able to provide any URL/TCPWhat should we do? What questions to ask or other info the gather?2. DHCP, ...
