How to populate Manufacturer and Model ID

Doraemon
Tera Contributor

Hi,

While doing discovery on netapp clusters i am getting manufacturer field as alphanumeric ( Example: 7530c5ca1b76fbcc8a818596dc4bcbf1) value instead of display name. How to populate manufacturer and Model name instead of the alphanumeric ID 

1 ACCEPTED SOLUTION

AJ-TechTrek
Giga Sage
Giga Sage

Hi @Doraemon 

 

Please use the below KB article, It will help to resolve your issue.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1115776

 

Thanks

Ajay Kumar

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2 REPLIES 2

sarafoster
Tera Contributor

To populate the manufacturer and model name instead of the alphanumeric ID, you can use a lookup table or mapping file that maps the ID to its corresponding manufacturer and model name. Once you have the mapping file, you can use it to replace the ID with the corresponding manufacturer and model name during the discovery process. Alternatively, you can use an API or command-line interface provided by the manufacturer to retrieve the display names for the IDs.    UMR.com Register

AJ-TechTrek
Giga Sage
Giga Sage

Hi @Doraemon 

 

Please use the below KB article, It will help to resolve your issue.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1115776

 

Thanks

Ajay Kumar