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03-22-2023 10:05 PM
Hi,
While doing discovery on netapp clusters i am getting manufacturer field as alphanumeric ( Example: 7530c5ca1b76fbcc8a818596dc4bcbf1) value instead of display name. How to populate manufacturer and Model name instead of the alphanumeric ID
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03-23-2023 12:25 AM
Hi @Doraemon
Please use the below KB article, It will help to resolve your issue.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1115776
Thanks
Ajay Kumar
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03-22-2023 11:30 PM - edited 03-23-2023 10:39 PM
To populate the manufacturer and model name instead of the alphanumeric ID, you can use a lookup table or mapping file that maps the ID to its corresponding manufacturer and model name. Once you have the mapping file, you can use it to replace the ID with the corresponding manufacturer and model name during the discovery process. Alternatively, you can use an API or command-line interface provided by the manufacturer to retrieve the display names for the IDs. UMR.com Register
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03-23-2023 12:25 AM
Hi @Doraemon
Please use the below KB article, It will help to resolve your issue.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1115776
Thanks
Ajay Kumar