How to prevent child alerts from generating incidents (alert aggregation)

[Mp1999]

Hello everyone,

I would like to know if there is a way, through business rules or any other method, to create incidents only for the parent alert and not for the child alerts that are generated. I am attaching an image. Thanks in advance

[Pratiksha · Accepted solution]

Check the trigger condition for this. It should work. 

Please accept the answers and mark them helpful 🙂

[Yashsvi]

Hi @Mp1999,

please check below link:

https://www.servicenow.com/community/itom-forum/incident-creation-based-on-alert-aggregation-groups/...

Thank you, please make helpful if you accept the solution.

[Mp1999]

Hi @Yashsvi ,

Thank you for your response,

I have added the last 3 conditions to my filters but unfortunately the rule still doesn't work (see attached screenshot)