How to send CI Remediation workflow scripts via MID Server

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Yuuki Tamori
Tera Contributor

‎09-18-2023 11:50 PM

I would like to implement CI Remediation as a process of event management.

I have created a CI Remediation workflow for a Linux host machine, using the following Product Documentation and YouTube video as a reference, and have had it run on Advanced Service Map.

 

https://docs.servicenow.com/ja-JP/bundle/vancouver-it-operations-management/page/product/event-manag...

https://www.youtube.com/watch?v=LXboAU_R_74

 

However, no Remediation was run and the host machine did not reboot.

 

 

Therefore, I would like to know the script to make it work correctly.

 

Note: I believe the Sensor Script is different because the command is typed directly into the host machine and confirms that "restart server" is written and that a reboot is performed, but I do not understand the details.

CI Remediation.zip
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Rahul Priyadars
Tera Sage
Tera Sage

‎09-19-2023 12:06 AM

See if this helps you

 

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/event-management-operator/task/operator-run-remdiation.html

 

https://www.servicenow.com/community/itom-forum/alert-management-rule-remediation-workflow/m-p/95248...

 

Regards

RP

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Yuuki Tamori
Tera Contributor
In response to Rahul Priyadars

‎09-21-2023 08:00 PM

Thank you Rahul for your response.
I placed a CI Repair workflow in the Alert Management Rule Action and tried to run the workflow in the Alert Record under [Quick Response], but the screen says "There are no workflow contexts for this document" and the execution The execution fails.

(Alert executions in the alert management rules also show that the manual execution of the alert failed).

What can I do to make the execution succeed?

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