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Resolved! How to change rows per page options in Agent Workspace?

Hi,  I have a need to change the options when choosing "rows per page", I accomplished that by changing the  glide.ui.per_page property. This however does not work for Agent workspace, does anyone know how I can fix this?   Normal UI                 ...

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GustavJ by Tera Contributor
  • 2798 Views
  • 2 replies
  • 8 helpfuls

Playbook

HiFor example there are 2 playbooks for the incident table when we add to the ui builder how it'll recognise which playbook to display in the workspace?thank you.

Vedavalli by Tera Expert
  • 89 Views
  • 4 replies
  • 0 helpfuls

now assist VA

Hi if we search for anything in va which is having now assist enabled so it fetches information from kb and catalogs according to user prompt so after showing the fetched result can we configure to display message like did the fetched results are hel...

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Vedavalli by Tera Expert
  • 508 Views
  • 5 replies
  • 0 helpfuls

SLA Breakdown and retroactive start

We've set SLA breakdowns up on our instance in order to know how much time our SLAs spend with different assignment groups and assignees. Problem is, we have retroactive start set on our SLAs, which mean they measure all the time since an incident wa...

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Update set clarification

Hi All, If I want to check if some table gets captures in update set or not, how to check this?? (as its imp interview question) thanks