Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

ITOM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Resolved! List of Physical & Virtual Servers

Does ServiceNow provide a list of what they consider to be physical and virtual servers? The reason I ask is because I understand thats how Discovery is licensed and I want to see how many we have. 

mikeo_leary by • ServiceNow Employee
  • 2414 Views
  • 5 replies
  • 0 helpfuls

Reporting Guidelines, Best Practices, and Words of Warning

To supplement our reporting guide, clients have asked us to incorporate guidelines around best practices, worst practices (with impact statements), known issues, etc. Below is what we have come up with so far, so we'd like to put it out to the user c...

sbailey1 by • Tera Contributor
  • 5433 Views
  • 3 replies
  • 3 helpfuls

Measuring Initial Response time

I need a way to measure the initial response time of our incidents.  I would like for the initial response time to be when a technician assigns the incident to themselves.  What is the best practice for accomplishing this.  

Resolved! Alert Console.

Hi All, Having some issues with the Alert console with OTB settings in Kingston.The Alert console (not 'All Alerts') refreshes every 30 seconds and every time it refreshes its restoring the view of the console to a default view i cannot change or edi...

Jonny Lord by • Giga Contributor
  • 2263 Views
  • 4 replies
  • 2 helpfuls

Implementation of Discovery over an existing CMDB

Hello Experts, Our client has a CMDB already which is being populated from multiple sources - a homegrown external system (not discovery), manual updates and imports. The client says the current state of CMDB is very matured and a lot of data has bee...

pauladams by • Tera Contributor
  • 2146 Views
  • 4 replies
  • 5 helpfuls

discovery add oid

Are SNMP System Oids and other hardware classifications added during upgrades? Example: I'm adding some F5 Oids that are not in London, will they be rolled up (somehow) and added to other discovery users oids when they upgrade to Madrid (and will I g...

Todd36 by • Mega Expert
  • 2539 Views
  • 6 replies
  • 1 helpfuls

Alert suppression

How do you suppress alerts In ServiceNow  Based on RFC duration? RFC task duration? Ci maintenance window? any other references. the challenge we are facing is the RFC and Task duration may not reflect the actual outage duration.   

EssnZilla by • Tera Contributor
  • 2781 Views
  • 2 replies
  • 2 helpfuls

Resolved! Cost associated with the roles

Hi All, I am trying to create some reports or notifications on the License expiry, In general or if possible specific to roles. Can anyone please help me with such tables which gives the cost and expiry for roles. I can see there is a database view a...

Resolved! Alert management rules & subflows

Hey! I have an issue with my Alert Management Rule.  The context is that a customer wants to generate alerts (and incidents) using keywords from the subject and body of the mail. The alert generation is handled by an Inbound Action that creates said ...

Fares1 by • Kilo Expert
  • 5891 Views
  • 12 replies
  • 2 helpfuls

AWS SDK in Servicenow

Hi All  I am trying to call AWS Workspaces from ServiceNow through outbound Rest Message we are getting the output as  {"Output":{"__type":"com.amazon.coral.service#SerializationException","Message":null},"Version":"1.0"} when reached AWS support reg...

Resolved! Discover Oracle Edition

Hi Everyone,We're trying to find a way to Discover Oracle Editions from instances installed on both Unix and Windows servers.From what I've found so far, it seems that you'd need an SSH or Powershell command to log on to the installed Oracle instance...

MC_Soria by • Kilo Expert
  • 2395 Views
  • 6 replies
  • 2 helpfuls