I'm working on an integration which pushes metrics to ServiceNow's Operational Intelligence. Currently, I am trying to get the sample found in https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/referenc...
Steps followed in Servicenow: 1. Create AWS account Then, create user with Programatic access and Permission = AdministratorAccess. Make note of the below AWS Credentials Account number Access key Secret key 2. Activate Cloud Management plugin in S...
Hi Everyone, I am migrating our MID servers from Windows to RHEL. During upgrades, ServiceNow places the upgrade files under /tmp, and then tries to execute from there. Our RHEL team has hardened the servers such that /tmp is mounted as non-executabl...
We are setting up our CMDB and I am working on the stale and orphan rules. We are going to use the auto task creation OOB, however, we need to setup the remediation rules to go along with that. I was looking to see if anyone had examples of the wor...
Hello, I am looking to define or edit the data source precedence rules for CI's. I found the below SNOW Doc for doing it through the CI Class Manager, but I was hoping there was a way to get it more granular. Example...we have 4 sources for creating ...
Hi All, Could any one please let me know how to check the TLS version used by MID Server for london and Helsinki Version. Thanks
Hi All, We are trying to run discovery on a particular IP Range for Linux devices. We are able to fetch most of the attributes but the serial number and manufacturer for the device is coming as empty. After checking i found an error in discovery log...
Hi folks,We have a rule in the Mail Settings where any email wth the subject line containing: "AUTO:" or 'out of office' will be ignored. This is to prevent new tickets being automatically created by an out office. However, if we are updating an ...
Hello,I'm looking for ideas of how to create / implement an application that could manage a library of books.e.g. Display available books (Catalog) +their status e.g. availability (are they checked out)Request / reserve a book (Request Management)App...
We are starting our project of Event Management that includes discovery and service mapping. I am trying to get the information to work with Dell SC storage arrays. This would use a SMI-S provider to return the information. This was a thread we foun...
(Kingston) I am trying use SNMP to Discover Avaya devices such as Communication Manager, Session Manager, Call Management System... running on linux devices, and having difficulty. Is anybody doing this successfully? I am able to log into an admin...
Hello Everyone, I have started learning Service Now Discovery from the basics.Although I have already worked on BMC Discovery.I have created my own PDI as well. Could someone help me to understand is it possible to do hand-s on on devportal from Disc...
While doing the service mapping of an application, am getting the below error message. Can anyone help on this.? DNS lookup failed for host XXX Check that the host is accessible by the correct MidServer.
My business is looking at deploying Flexera for Software Asset Management. I have received two conflicting views from the integrator, one person advised us to use the agentless ServiceNow Discovery to populate the ServiceNow CMDB and integrate the CM...
I found this today and I like the ideahttp://wiki.service-now.com/index.php?title=Indicating_Updated_TicketsBut my issue is I only want it to display on the list. Does anyone know of a way to detect what the user is viewing so I can add to the condit...
