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Resolved! Accessing Unix terminal from Servicenow

Hi, I know there is a way to access the Unix terminal from Servicenow instance using some URL but I cannot recollect or find any information regarding it. Could anyone please help me with that?    When you enter the InstanceNAme/URL it opens the unix...

Resolved! How do I get the Business Service CI to Bind to an event/alert?

I'm new to Event Mgmt and just starting to configure our event rules.  Many of our infrastructure CIs bind with no issues.  I'm struggling to figure out how to bind to a business service.  I have cleared the node field and the type is now set to "cmd...

tammykuhns by Kilo Guru
  • 1691 Views
  • 6 replies
  • 3 helpfuls

Resolved! Retire services once Server is retired

Hi All, Need suggestion or help For example: Discovery has created one Linux Server "abc" and multiple services are created "JBoss, ESX, Network Adapter, dvSwitched, SQL, etc.". Currently abc server is retired, so according to me it should retire al...

Help with Event Listener Transform Script

/* Disclaimer -- I'm a scripting noob, so be gentle. */ I have events coming into em_event from Logicmonitor via an Event Listner (https:// <instance>.service-now.com/api/global/em/jsonv2).  The events are coming over, but not being mapped to the ta...

John Shores1 by ServiceNow Employee
  • 2036 Views
  • 9 replies
  • 1 helpfuls

Resolved! Unable to Discover Load Balancer in Map.

Hi Team,I able to Classify the Load Balancer IP using Horizontal Discovery(Quick Discovery). But in buiness service i am getting error that"all commands failed on host: xx.yy.zz.aa. context: null/nullall commands failed on host: xx.yy.zz.aa. command ...

nimmi25025 by Kilo Expert
  • 2299 Views
  • 8 replies
  • 3 helpfuls

dmidecode - Oracle Linux running as VMs on OVM

We are running Discovery   Oracle Linux running as VMs on OVM servers, and unable to run dmidecode. the following error is returned: # dmidecode 2.12# No SMBIOS nor DMI entry point found, sorrysince there is no serial number being returned Discovery ...

Resolved! Creating alerts from Events and Incidents from Alerts

Hello! I have to put in place a system of Incident creation based on Inbound Email Actions.I managed to create an Event rule that creates events according to the conditions put in place by the customer, however I can't see where I can create an "aler...

Fares1 by Kilo Expert
  • 3728 Views
  • 3 replies
  • 7 helpfuls

Issue with Patterns

Hi,   I have built a horizontal discovery pattern with different steps and its not working the way I expect it to The objective of this pattern is to collect data for multiple attributes for a CI class and populate them. To achieve this I built a pat...

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pauladams by Tera Contributor
  • 2125 Views
  • 2 replies
  • 1 helpfuls