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List OS and application/software in a table

I'm looking for a way to view all software/applications found during Discovery. The thing is that I also want to see OS in this table, but ServiceNow Discovery does not store that in neither cmdb_ci_app table nor cmdb_ci_spkg table. Is there a way to...

synchronous input/output ECC queue

From Script include - We are triggering a output ECC queue which calls MID server Jar and get the response in input ECC queue.While reading input ECC queue response XML – we observed that its not synchronous. Means sometime even input response is not...

Ankit Bansal by Kilo Contributor
  • 1622 Views
  • 1 replies
  • 2 helpfuls

Some Printers classifying as IP Routers?

Hello, we are discovery more than 2000 printers in our environment. We recently came across an issue where some(50+) printers being discovered as IP router. We are keep on changing them back to Printers but discovery still modifying the class to IP R...

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Paul125 by Kilo Guru
  • 1119 Views
  • 9 replies
  • 1 helpfuls

Resolved! Event rule binding duplicate CIs

Hi All, Sorry if the question is obvious, I'm still learning about service now - event management. On our instance, we have 2 CIs with exact same name (one is capital, one is lowercase) but one is Retired. I'm trying to bind event to the active CI no...

Terry Duong by Kilo Contributor
  • 1862 Views
  • 5 replies
  • 4 helpfuls

Resolved! Start Discovery via API

Working on network switch discovery.     The plan is to run an external script to do some ping sweeps and other actions in order to make sure the mac and arp tables are current.     Once that script is done doing it's thing, I want it to start an on-...

mikefountain by Kilo Contributor
  • 4245 Views
  • 4 replies
  • 1 helpfuls

Resolved! CMDB: Application Instance vs new CI

What is the recommendation for Dev/Test/Prod environments with the CMDB? Do people generally create a CI and use "application instance" for those sub-environments? Or is application instance used for something else? Similarly, for large, diverse prog...

David107 by Tera Guru
  • 2124 Views
  • 2 replies
  • 1 helpfuls

Infoblox get next IP address via REST

I was looking as part of an orchestration process to get the next available IP address from our Infoblox server.I have used John-James Andersons Scriptable RESTMessage LibraryScriptable RESTMessage Library for ServiceNow-John James Andersen  The rest...

poyntzj by Kilo Sage
  • 7570 Views
  • 9 replies
  • 2 helpfuls

Resolved! Insert manual CI in service mapping through pattern

I am trying to crease service map, however after load balancer we have TMG servers to which discovery does not have access (and probably will not have in nearest future). During mapping procedure connections from load balancer to TMGs are created, bu...

rimvydas_v by Tera Contributor
  • 1273 Views
  • 9 replies
  • 1 helpfuls

Autosys / Servicenow Integration Reading Alerts /Alarms in SNOW

Autosys / Servicenow Integration We are not using Web-methods for integration Two Tasks 1. Read Alerts /Alarms via SNMP Traps. how to configure ?  2. Other Integrations which is easier faster to achieve the integration better.   Thanks    

Stan6 by Tera Contributor
  • 1714 Views
  • 1 replies
  • 0 helpfuls

Resolved! CPU/RAM Impact of Discovery

Hello, One of my clients is concerned by the impact on MID Servers that Discovery does during each discovery, I've tried measuring the CPU usage using the Service Manager in the Task Manager on Windows, but can't seem to find a correct response. Does...

Fares1 by Kilo Expert
  • 1797 Views
  • 4 replies
  • 6 helpfuls

Resolved! Discovery and CI Identifier for MSSQL instances

Hi,We want to ensure new Server CIs and DB Instance CIs are created manually and then afterwards when deployed enriched by Discovery. For Server CIs Discovery uses the ootb CI Identifier "Hardware Rule" which ensures a match on 'name' thus Discovery ...

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klautrup by Kilo Expert
  • 2596 Views
  • 6 replies
  • 2 helpfuls