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RuntimeException: SSH authentication failed. Verify that credentials have been correctly defined for host 172.16.38.33. Full Log: -Starting debug session. -Host for IP address 172.16.38.33 found in DB -Debug session started successfully. -Running on

I was trying to run the SaCmdManager on our instance, but it is giving following errors:   RuntimeException: SSH authentication failed. Verify that credentials have been correctly defined for host 172.16.38.33. Full Log: -Starting debug session. -Hos...

suvro by • Mega Sage
  • 2512 Views
  • 2 replies
  • 0 helpfuls

Revert back to previous state?

Is it possible to revert back to a previous state if a user that opened the record updates it?We have a few state choices and one of them is a request for more information which when selected will notify the requestor an action is required.When it is...

kduong by • Giga Contributor
  • 7306 Views
  • 8 replies
  • 2 helpfuls

Integrate Tidal Workload Automation with ServiceNow?

Has anyone integrated Tidal Workload Automation (Tidal) with ServiceNow? Today a Support Person receives an Email Notification from Tidal when a Job "Completes Abnormally". That person manually creates an Incident in ServiceNow and resolves the issue...

DNS Domain not updating

Using Istanbul...I'm trying to troubleshoot why some CIs have "DNS Domain" populated while others do not.In one case, I have a Windows Server CI with "DNS Domain" already populated.   So I blanked out the "DNS Domain" field and saved my changes assum...

Ronald Lucas by • Tera Contributor
  • 1911 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to create a table using script

Hello,I want to create table with two column as below setting using script:Table Label: Computer IDTable Name: u_computer_idExtends table: Configuration ItemColumn label: Computer NameType: StringMax length: 90Column name: u_computer_nameColumn label...

Tim61 by • Kilo Contributor
  • 3702 Views
  • 14 replies
  • 2 helpfuls

Resolved! MID Server runs too many Discovery processes at once

I am attempting to figure out why our mid servers run at 100% CPU. Currently we have 2 Windows MID servers as a Load Balanced Cluster, both with 4 x 2.40 GHz cores and 8 GB of memory.I've confirmed that both servers have 25 threads under the conf.xml...

discovery-behavior.png mid-discovery03.png mid-discovery01.png mid-discovery02.png
kirkr by • Tera Expert
  • 2211 Views
  • 2 replies
  • 1 helpfuls

Resolved! Updating MID Server Credentials

I need to change the password on the ServiceNow account that our MID Server uses, but am unsure if simply updating the password on the account and then on the MIDServer /agent/config.xml file is all that needs to be done. Are the MID Server Configura...

Trigger ServiceNow workflow from ui action?

I am getting started with workflows in ServiceNow. I can see that the trigger for workflow is based on conditions. But can a workflow be triggered by some sort of user action? ie. i created "Form link" on incident form and i need to trigger a work fl...

Credential Affinity Best Practices

I have credential affinity records that haven't been updates since our ServiceNow instance went live in 2014.  How often do people age out affinity records?  Is there a ServiceNow Best Practice guide on this?

Phil32 by • Tera Expert
  • 3909 Views
  • 3 replies
  • 0 helpfuls

How can I run a business rule retro-actively?

Hi all, I have a new business rule that is working beautifully for mapping data from one table to another. This is working on insert/update and is currently working on new or updated records. However, I would like to apply this business rule to exist...

taylor11 by • Giga Contributor
  • 1672 Views
  • 7 replies
  • 0 helpfuls