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Resolved! Discovering Riverbed devices

Hi,I am looking for some help in discovering Riverbed Network devices. Please guide me if someone has acheived it.Regards,Rakesh

Rakesh16i by Kilo Expert
  • 4050 Views
  • 20 replies
  • 10 helpfuls

Resolved! Transform Map needed to update Reference field

Hi , I need transform map to update the reference field. I have the excel sheet it contains the data .   I need this to be updated on the Maintain Items reference field         

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Saib1 by Tera Guru
  • 845 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to show all SSO and non-SSO users

Hi Admins I am looking for a way to list: All users using SSO for loggin on to the system.All users NOT using SSO for loggin on to the system. Is there a way to get such an overview? Greets Wim

Wim2 by Kilo Expert
  • 3502 Views
  • 11 replies
  • 6 helpfuls

Resolved! ACC Agent not being added to sn_agent_computers_connected_to_agent

We are PoC'ing the ACC agent. We have it installed on one PC and that PC is in sn_agent_cmdb_ci_agent but we don't see a corresponding record in sn_agent_computers_connected_to_agent. It seems the record in sn_agent_computers_connected_to_agent is ne...

chuckn by Kilo Guru
  • 1479 Views
  • 5 replies
  • 0 helpfuls

Windows OS version Discovery

OOB ServiceNow disocvery uses Win32_OperatingSystem.Version WMI path to find the version of Operating System. With this it is getting the version something like "10.0.15063" for a windows machine. With winver command on the machine, I can see the ver...

Why isn't it recommended to deactivate the following property? (evt_mgmt.alert_auto_close_interval) It's only resolving incidents too early. We would like to deactivate this function or to set it the maximum amount of hours in the property.

We use Event Management together with PRTG Monitoring. PRTG sends Pings/Events to ServiceNow, which create alerts on servicenow. These alerts are closed if they receive a 'OK' Event from PRTG. But there is a ootb property which closes alerts after a ...

Resolved! Found duplicate records in lookup table [cmdb_serial_number] using fields [serial_number,serial_number_type] and reference field [cmdb_ci],Too many other errors,Abandoning processing payload item '{"className":"cmdb_ci_ip_address","values":{"discover

Hello All,  I have a query, during a discovery of a IP switch (Cisco Controller) I faced a CI Identification error. The error is defined as follows, can someone please help on this urgently?  I am using the OOTB Network switch pattern for the same. T...

Shantanu1 by Tera Guru
  • 1410 Views
  • 2 replies
  • 0 helpfuls

Resolved! CAPI(Cloud API) to Pattern migration for Cloud discovery

Hello Experts, Currently we are using combination of CAPI and patterns for our AWS,Azure cloud discovery. After reading through support article:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827153 I understood the migration ...

Rahim2 by Giga Contributor
  • 1651 Views
  • 4 replies
  • 4 helpfuls

Serial Number getting changed via discovery

Hey, Serial number for VM server initially gets appropriately populated but, Mid Server again changes it to other some value. For eg.: value 1" abc value 2: xyz Mid server initially populates the server with abc value but instantly populates it to va...

Sanil by Kilo Contributor
  • 811 Views
  • 1 replies
  • 0 helpfuls

How to make MID server failover

Hello Team,   I have a question regarding failover cluster configuration for MID server. The customer is using external data sources(JDBC connection) with the MID server.   Per product document, For performance and reliability reasons, these data so...

Jae1 by Giga Contributor
  • 1311 Views
  • 3 replies
  • 3 helpfuls

Transform Script Needed for empty source

Hi ,   I need a Transform script to ignore the empty data from the source file.   We are importing few data to Linux Server through excel sheet. We are seeing some blank record getting inserted every time. When i check the source staging table . I do...

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Saib1 by Tera Guru
  • 584 Views
  • 4 replies
  • 0 helpfuls