For some background: Since we are now working on an overall SN Enhancement effort, we are looking into how tags can better assist our Service Mapping efforts. Selfishly, I am also interested in how using tags can better assist our operational teams' ...
Hello, Has anyone implemented JEA for Discovery its new from Orlando but if please let me know the steps to be performed.I was going through this link but if anyone has proper step by step procedure what from servicenow has to be done and what an win...
Serial numbers are missing for below model type switches during discovery: 1. QLogic virtual connect 4Gb FC Module 2. HP virtual connect flex 3. Cisco Catalyst 29xxStack 4. HP 1/10Gb-F virtual connect Ethernet module 5. HP Onboard Administrator Cou...
Hi, We are in the process of installing the Service Graph Connector for SCCM for the purpose of updating laptop inventory but we want the Windows Servers ONLY to be updated by Discovery. Is this possible using reconciliation rules or any setting in...
Hi all A customer of mine would like to use WinRM for windows server discovery which is ok so far. But for authentication they want to disable Basic Authentication and instead use "Client Certificate-based Authentication". Based on the documentation ...
Hello,We have an instance going live on Monday morning and would like to prevent all users from logging on from Thursday evening until we go-live. I don't obviously want to remove the accounts from Service-Now nor do I want to have to deactivate ther...
Hi Everyone, I have a situation where multiple incidents are being created for the same CI from 3rd party monitoring tool, with exact same information in the tickets except a little change in description. Instead of multiple tickets on the same CI,...
Hi,I have set up my SSH credentials for a specific Linux IP address for my Discovery. When I click on "Test credential", I get the error message "Authentication failed". User and password are 100% correct.I have enabled mid.ssh.debug to true and m...
Hi, We have a couple of servers that have been refreshed and one of them has both, the new and the old, IP addresses listed in the "CI IPs" tab. Running "ipconfig /all" shows only ONE IP per server. If we re-discover both servers they are updated bu...
There are like 15 options in the Discovery Source box. What option should be selected if I do not want Discovery to scan an asset? thanks
Is it possible to discover browser extensions(specifically Chrome) using Discovery? If yes, Please guide me on how. Thanks in advance!
Does anyone know if there is a way to identify what discovery (GCP, Azure, Kubernetes) created the entries in the cmdb_key_value table?
We are looking to Discovery the AWS Account ID so we can associate it with all Classes discovered from AWS. We added the field "AWS Account ID" on cmdb_ci table so that it would filter down to all child tables. We particularly need this data on the ...
Hello NowCommunity, Does anyone know some free tools to troubleshoot/Validate SNMP and OID? This is used for Discovery Thanks and Regard
I am currently running into issues where Discovery is not Discovering the Mid Server that is being used for Discovery. In other words Discovery is not able to Discover the mid Server that is running Discovery. Any suggestions on why this would be hap...