what is snow agent
May I know what is snow agent ? Explanation with examples would be appreciated
Forum Posts
Resolved! Ubuntu Mid Server is stuck in Validating
Dear Community, When setting up MID Server under Ubuntu the configuration get's stuck in the last step: Validation of the MID Server in the ServiceNow instance. I have checked time zones on the ServiceNow instance and the VM hosting the MID Server, b...
Resolved! Authentciation failed during clone request
Hello All, I have successfully cloned our dev instance from production instance.When am trying to clone our test environment am getting error like authentication failed.But user name and password is correct and also I have admin access in test enviro...
Is there an easy way to copy a discovery pattern?
I want to use our existing "Linux - Server" pattern to server as the identity pattern for another Class of servers which run a Linux-like operating system. The pattern is essentially the same but with a few more shared libraries included which are sp...
Recurring support tasks
I have a need to set up recurring operational support tasks that are not Incidents or Changes. For instance, rotating backup tapes, monitoring application work queues, and other administrative/support activities that need to be done on a daily/weekly...
Firmware Version not getting discovered for - cmdb_ci_ip_router
Not able to Firmware Version not getting discovered for - cmdb_ci_ip_router
MID Server in DMZ - What could an attacker do with the MID Server (java service) if they were able to compromise it?
I recently proposed adding a MID server to our DMZ to discover a server we want to include in an application (service) map. My security team had multiple questions, but I was hoping to get feedback from the community on the following: What could an a...
Identification CI Errors: Update failed with error
Hello experts, I am getting this error in pattern for a few windows servers: Identification CI Errors: Update failed with error: Commit was not attempted due to other errors. I see a couple of threads in community but non is resolved. I also went to...
Resolved! Is ecc_event the same as ecc_queue_event?
For our initial rollout of Discovery, I want to change the default retention setting from 7 days to 30 days for the ECC queue records.The product documentation (Quebec, Rome, San Diego) references the following two tables: ecc_queue_event ecc_queue I...
MongoDB Atlas
Hello, I need to discover MongoDB Atlas for our CMDB monitoring process. Do you have any documents or examples to show how to do this in Service Now instance?
Windows credentials failing on some servers
Hi There, On few of our servers the Windows credentials are failing and we get error "Adding target to blacklist. No valid credential found for type [Windows]". When we check credentials it says "Authentication Failed", but we have checked the event ...
exporting data gathered by Discovery
Is there a way to export data collected during discovery to a file, .csv, .xml, .txt, .xlsx, so our customer can view what all data has been discovered?
Resolved! Clarification Discovery - ITOM Subscription Unit Licensing
Hi, Can someone help clarify and confirm my understanding on this scenario?If one has the following subscription ITOM Operator Standard - Subscription Unit v2 > ITOM Visibility - 100 UnitsSoftware Asset Management is NOT subscribed.Hardware Asset Man...
Resolved! Agent Client Collector ACC vs. Service Graph Spoke
Hi, Can you help me to understand the following concepts ? 1- Agent Client Collector vs. Service Graph spoke ? 2- Do we need Credentials for setting up Mid Server for Agent Client Collector ? 3- I heard ACC is only for Windows ? Is it true, if yes wh...
