Hello, Event with the same message key keeps getting linked with the Closed Alert even the time Different between the Time of event field from event Record and the initial Event Time Field from Alert Record is more than 4hr (System Property:evt_mgmt....
We are having 3 instances - DEV, STG, and PROD. Currently we are working on Discovery and Service Mapping project - Still WIP in in DEV only, but we got an urgent requirement to clone PROD over DEV in order to do the Instance Upgrade So how to deal t...
Hi All, Is there any recommended guidelines like how many adapter / integrations can be done from one MID server ( In Event Management ) also can we host the SNMP adapter on same MID server ? It will be good if you have any document for MID server...
How can we write a script in inbound email action in servicenow so that we can send the payload through email and get that payload as event in servicenow
We have an SNMP trap collector setup for event mgt that feeds alerts and incident generation via ITOM. when our MIDservers have a down condition (patching or whatever...not sure yet if 'why' matters) the SNMP Trap collector fails to restart causing o...
Hi All, I have created 2 users called test1 and test2. Test1 is having evt_mgmt_operator role and test2 is having dashboard_admin and evt_mgmt_operator role. I have created 1 dashboard and 1 report widget ( in that Dashboard ) under Test1 user and sh...
Hello Experts , I noticed when I checked one server under the cmdb_ci_win_server it's status changes to retired .Also when I checked the same VM under the table cmdb_ci_vm_instance it's status is on . I have gone through the audit log and understand ...
I have requirement where we have few batch job servers supporting multiple application services. When we create a Service Map for those Applications, We need to add those Batch Job servers as separate entry points. Since the Batch Job servers does no...
Issue:Unable to export or download the Report charts from Service Now (Reports extracted with graphical type: Bar Chart,Pie Chart etc).I just want to export the report charts and add trend lines, goal line and do some modifications into it . Observat...
Hi All,I'm new to Servicenow.Alert is created for an event, but when try to click on the link for respective event I can see a tab opening with the message record not found . The alert is created because the event management jobs are delay in seconds...
I'm trying to create a checklist for our build team so that we dont run into issues with Discovery. I have looked at KBs/Discussion posts and they all have bits and pieces. I need a full checklist. Heres what I have but please correct me if I'm wrong...
Does the account the MID Server use have to be an Interactive account or can it be a Non-Interactive account? If it can be Non-interactive can you provide all the settings the account needs, if any, to be able to discover servers on the same Windows ...
We've recently started doing Cloud Discovery for both AWS and Azure and have a significant number of records populating into the Cloud Resource (cmdb_ci_cmp_resource) table, which is a good thing because the cloud teams like the data. My question is,...
Hi, We have different sources populating CMDB records, operating system values are not normalized, and the operating system populating from SCCM is highlighted in blue color since it is not matching the choice list. One option I could see is to updat...
Hello, We have an integration between New Relic and ServiceNow and we receive alerts each time one of the Agents running in our servers stops reporting data. When there is, for example, a network issue we might receive tens or hundreds of these alert...
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