How to validate SLA's conditions in ATF application?

surjithkumar
Kilo Contributor

Need to perform automated testing for Service Now version upgrade. Could you suggest best solution to validate all our incident sla's through ATF.

1 ACCEPTED SOLUTION

Hi surjith, Looks like you have mapped incident table in record query, could you change it to task_sla and try Mark correct if this has resolved your issue Regards, Venkat

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8 REPLIES 8

Hi surjith, Looks like you have mapped incident table in record query, could you change it to task_sla and try Mark correct if this has resolved your issue Regards, Venkat

surjithkumar
Kilo Contributor

Hi Venkat,

I have execute test script for a SLA without errors. In addition, need to know how to perform the calculation of a breach SLA condition and how long the stage is paused.

Regards,

Surjith

surjithkumar
Kilo Contributor

Hi All,

I need to calculate a SLA when it will get breach after submission of incident form. How to implement this calculation using ATF application.

In the Record Query function i could match the field value only. Otherwise, it give me a error message The SLA form didn't match the conditions.

FAILURE: The form did not match the condition.
SLA definition = P4 Restoration (40 Business Hours) .and. Task = INC0253296 .and. Original breach time <= 2019-07-20 23:59:59 .and. Has breached = true

I would like to know if there are another ways to execute it.

Kaushik Togarra
Tera Contributor

Try this and please let me know anything else needed

 

 

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