way to import event rules
Is there a way to import event rules all at once?I need to create about 600 event rules.If possible, I would like to create them using easy import. However, methods other than easy import are also fine.
Forum Posts
Determining Software Editions Using Agent Client Collector - Visibility
Hi,I have a question: is it possible to find the edition of all installed software using Agent Client Collector - Visibility? From what I’ve read, not all software editions are discovered automatically. I need to determine the edition of all installe...
How to create an Application CIs based on Discovered Windows Service?
Hi Experts, I am in need to create an application based on Discovered Windows service. in this case I can not use process classifier as we have a process handler for this process not to classify because of security reasons. I tried extention to Windo...
Can two pattern trigger for same process?
I have a scenario where two applications are using same process. I have two classifiers with diff condition based on parameters and they match the process independently as we expect. However I see one of these patterns is only triggered during scan. ...
Duplicate task creation with group alerts
As you may know, the out of the box correlation(CMDB, Automated, text based, etc.) creates a new Group Alert as a parent record and keeps the real alerts as secondary child alerts.When using an alert management rules to create Incidents automatically...
Foundational Data Sync vs Instance Data Replication for CMDB Sync
We are planning to sync CMDB data b/w two PROD instances on daily basis. What should be the preferred way Foundational Data Sync (FDS) or Instance Data Replication (IDR)? Have anyone use one of the techniques in their project?
Prevent ITOM Cloud discovery to discover Retired machines
Hi Experts, There are many threads and explanation documentation , but opening a fresh one to understand as what would be the best way to stop discovering Non-operational / Retired servers from cloud. We have discovery in place but This consumes lice...
Unable to Extract Cluster Name via Regex for Node Field Update
How can we configure an event rule that updates the Node field based on the Cluster Name extracted from the description below?Example Description: nLUN Name: /vol/cc3_db_46/db46\nCluster Name: usw04sanc01 >#We have already attempted to modify the reg...
Should we use DNS for discovery range definitions?
Hello all, We are starting with Discovery and someone in the team recommended we use DNS especially for vCenter discovery instead of hardcoded IP addresses. 1: Is this possible to use DNS for vCenter discovery?2: Can we also use DNS for horizontal di...
Cisco Catalyst concatenating switch stacks
We're bringing in our network gear info primarily using Cisco Catalyst Connector, however it's creating switch stacks as one CI instead of multiple (it also misses the relationships, so we will be using Discovery) and is just concatenating Serial num...
Prod Discovery Models Missing Software Model Links (Dev Fine)
Hi team,In our ServiceNow prod instance (Washington DC), many discovery models (cmdb_sam_sw_discovery_model) are missing software models (cmdb_software_product_model). Dev instance shows proper linkage.Dev:Prod: What is the gap?Thanks!
servers have missed patching due to blank schedule
issue is this " servers have missed patching via automaion . 129 windows servers have missed patching even when the schedule field value was available in snow tool. why the patching was skipped for these servers. What should be done to resolve this...
Discovery Admin Workspace – Progress & Tracking Question
We use Discovery Admin Workspace for:Missing compute resource insights (stale record corrections)Discovery diagnostics error correctionsSince these are recurring records and often handled by multiple admins, it’s hard to know:Who is working on which...
Suggestion: Improving Progress Tracking & Collaboration in Discovery Admin Workspace
In our organization, we actively use Discovery Admin Workspace for the following recurring activities:Insights for Missing Compute Resources – to identify and correct stale or missing discovery recordsDiagnostics Error Type Corrections – to analyze a...
Azure Cloud Discovery: CI Location by Datacenter
Hi all! We have configured Azure Cloud Discovery with a Service Principal that has access to all the subscriptions. After the Cloud Discovery, we are also running a VM Discovery. We have configured the location of this schedule to be "Azure" so curre...
