RITM state and stage
Is there any official ServiceNow documentation that defines the standard State and Stage combinations for Requests (REQ) and Requested Items (RITM) when multiple Catalog Tasks (SCTASK) are associated with a single RITM?
Forum Posts
SSO OIDC - User info - only sub and email claims
Hi, I'm actually facing an issue, while trying to auto provision my users from an OIDC SSO connexion.Almost everything works fine : authentication, and the user info call, except that the user claims I get are only sub and email, although I would li...
REST Message API Error - No issuer certificate found for XX-XXXX-api
Dear ServiceNow Experts, We have a requirement to POST the Incidents created in ServiceNow to BMC Remedy Portal.When trying to connect using POST Method through REST Message API I'm getting the following Error End Point:https://XX-XXXX-api/api/qs/oa2...
Event Management – Correlation Behavior After 7 Days
Hello all,We have a requirement to update Event Management integration so that events should no longer correlate to an existing alert once 7 days have passed since the alert was opened. Instead, a new alert should be created, the previous alert shoul...
Event Management CI binding issue for mixed host and non-host CI classes in event rules
Hi Team,I’m facing a CI binding issue in ServiceNow Event Management and would appreciate guidance on the best scalable design.ScenarioWe receive ProdMon database events where the Node field contains the CI identifier value (for example: tstmuse2azsq...
Resolved! Azure Cloud Discovery :Relationship between Cloud Service account and VM and Key Values
Please help me in understanding :Is there a way to directly establish a relationship between the VM and related Cloud Service Account? I could only see that the account id of the Cloud Service Account is a part of the Object Id of the VM and there is...
Discovery Data Precedence rule
Hello Experts, We have discovered CI in environment Have multiple Data source - SCCM, Solarwinds , ServiceNow, Cloud etc.. 'Discovery Source' was ServiceNow before we had another Data sources. Now since we have other SOurce they have updated the 'Dis...
Failure, typo in PostgreSQL DB Pattern causing CI Name with double "s"
We updated our ServiceNow Instances (Yokohama Release) with the latest "Discovery and Service Mapping Patterns" V1.29.0 and wonder why suddenly Queries, Reports, Dynamic CI Groups etc. relying on the CI Name part "PostgreSQL" no longer work.Failure i...
Guidance on queries related to ITOM Module
Hello All,Requesting to kindly share your knowledge on the following queries regards to ITOM : Query one :Scenario based: Instance A is connected to a MID Server, and the MID Server sends scan data to Instance A every week.Is it possible to temporari...
Dell PowerStore 1200T Discovery in ServiceNow – Any Supported or Working Approach?
Hello everyone,Has anyone successfully implemented ServiceNow Discovery for Dell PowerStore systems, specifically PowerStore T‑models (e.g., 1200T)?We’ve reviewed Dell documentation, ServiceNow product docs, and existing community posts, but haven’t ...
Import Users, Groups and Group Memberships using Single Import Set
Hi Team,I have an Excel file with the following columns and approximately 300 rows:Owners (Users)Groups (Group Names)ActiveExample:Owners | GroupsUser 1 | SSO Group AUser 1 | SSO Group AUser 1 | SSO Group AUser 2 | SSO Group BUser 2 | SSO Group BUser...
Dependency View of all devices connected to a switch or router
Fairly straightforward question which I'm sure will have a not so straightforward answer. Goal is to be able to look at the dependency view of a switch and see all the connected devices. Specific use case that triggered this post is the ability to pu...
Finance system integration
Hi, We are currently using Net Suite as our financial system but are looking to move this functionality into another system which we will then integrate with Service Now. Has anybody here integrated Service Now with a financial system and if so wha...
Discovery credential configuration
We are currently working on re-evaluating ServiceNow Discovery in our environment and need guidance on credential configuration and best practices. In our setup: ServiceNow Discovery was previously used (around 2 years ago)Currently, we are using Dis...
WinRM Discovery - Unable to connect to computer
So we are trying to switch from WMI to WinRM protocol when performing discovery. The computer I am testing with is able to be discovered via WMI, but WinRM is failing. I have checked everything I know to check:- Service is running- Firewall ports 59...
