Hi friends, I am stuck across creating De-duplication template. I am not able to create condition for how to decide the Main CI?1. Oldest created2. Most recent discovered3. More related items4. Discovery source5. Most relationships6. Has asset7. base...
Hi Team, We have to clear few AD attribute values from extensionAttribute5. I am able to update new value, but how to clear the field using orchestration script.I tried with 'null', but not working. Regards,Saranya
Hi Eveyone, Has anyone implemented OAuth authentication between GLPI and ServiceNow? Here is my configuration: I created :- A mid Server - A rest Message HTTP Methods:One method called "test" to initialize the session in GLPI using initSession.Whe...
During recent health scan report we encountered some issues 1.Indicator used in multiple active collection jobs and suggestion from ServiceNow is "Associate the indicator with a single regularly scheduled data collection job (Daily/Weekly/Monthly/Per...
Please do help me to clarify below concerns.Requirements: Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)Through a client script i can achieve it in legacy view but the ame doesnot applies to Service operat...
Team,We have to integrate Servicenow with Sciencelogic for Event Management. We are going to use below plugin.ScienceLogic SL1: Event Integration(x_sclo_powerflow).Do we require a MID Server. As in release not it showing both way its possible.
Hi all, We are currently doing a POC with ACC on end user devices for automated user assignment as we are decomissioning SCCM and replacing with Intune. However, with Intune, user assignment is at the time of registration and it so happens that first...
I am configuring Event Management to process external monitoring events directly in the Global scope. My custom Alert Management Rule was working perfectly earlier and successfully creating Incidents for these alerts. However, it has suddenly stopped...
I have a query in CMDB , we have a table cmdb_model , in that table duplicate models are getting created . I have checked the created by , data is getting created by several mid server users , and the discovery sources , out of that I have checked ...
When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set t...
Hello Team,Could someone please help me with an issue I am facing?I have a Service Map where I want to display alerts and incidents related to the CIs present in that particular Service Map. I can select any CI for testing purposes.I created events u...
Has anyone extended an existing discovery pattern to capture AWS storage volume encryption details using the Amazon AWS Storage LP pattern?
I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...
I have configured everything but still not able to test as you can see the test button is grayed out. Can anyone please help me out with this?
