We're inviting ITOM users to be a part of our UX Research Panel and help shape the future of ServiceNow's ITOM products. Your voice matters—and we want to hear it. As a panel member, you’ll have the opportunity to: Get early access to upcoming feat...
I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...
Has anyone been able to successfully replace SCOM with the monitoring capabilities of ITOM? If you have, how was the experience?
Has anyone been able to successfully replace SCOM with the monitoring capabilities of ITOM? If you have, how was the experience?
We're encountering an issue with Windows server discovery in ServiceNow. The discovery is failing with the error:"Could not find any valid credentials to authenticate the target for type [Windows]"Here are the details:The credentials used for these s...
Hello ITOM Experts, For discovery what should be used and more meaningful ?ServiceNow Cloud Discovery ORService Graph Connector I know the Midservers needed for normal where as SGC does not. But which method is more meaningful in terms of Data ???? W...
Hi ,How to create an exclusion tag cluster definition for customer ID and location ?Can anyone explain.Thanks in advance.
Hi, Has anyone tried discovering certificates using an S3 Bucket on AWS? I know it's possible to discover certificates in files for specific extensions through a folder on the network or on the MID Server itself, but I can't find anything in the docu...
What are the questions you should ask your client before carrying out a discovery?
We have been trying to trouble shoot some inconstancies in some of our IIS Service Maps. More on that another time, but for now, this error is putting a major road block in our debug testing when working in the pattern designer. The odd thing is th...
Hi, We are in the process of analysing customer requiremnts to do the manual data loading for server CI. (preferred method is ImportSets)The attributes/fields provided by the customer is analyzed by me and I came to know that there is a field called...
Hi,While doing Service Mapping Advanced On Demand course Lab 2.4 and Lab 6.1,I encountered the following discovery error:"XX.XX.XX is not a reachable host (no response to target ports scanned by MID)"Could you please advise which setting I might be ...
Hi Experts, We ran the discovery schedule with IP Ranges, some of the IP Address are still in ready state in ECC Queue, not sure why it get stuck in PROD. The same IP Address, if we run for Quick Discovery it is working fine. RegardsJag
In Network Switch pattern I have deleted the step "Insert model to cmdb_ci_ip_switch" but still Discovery is populating/Updating the Product ModelID
When we Discover a Cisco Stacked Switch, it does not create 1 CI for each switch in stack, but 1 CI, with information about the other switches in stack. Our network team would like to have 1 CI for each with a hardware relationship showing how they...
