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We're inviting ITOM users to be a part of our UX Research Panel and help shape the future of ServiceNow's ITOM products. Your voice matters—and we want to hear it. As a panel member, you’ll have the opportunity to: Get early access to upcoming feat...
Hi, We've found some de-duplication tasks that include the 'live' CI (from the cmdb_ci_x table) and a CI from the Archive table (ar_cmdb_ci_x). Is this a normal behavior? Is there a way to prevent de-duplication tasks to use CIs from the archive tab...
Hi all, Utah instance (although only recently updated and was seeing similar behavior in Tokyo) doing IP based server discovery. Recently, we setup a discovery schedule using new MID servers to scan a newly deployed environment (on-prem, mostly VMWar...
I have a requirement where I need to not create an Alert for the same node if I get a Clear from it within 10 minutes. So for example I receive an Event for Node1 at 10:23:00 with Severity as Major. Then at 10:25:00, I receive another Event from Node...
We're preparing to roll out service maps and one of the deliverables I'd like to create is an App Owner (eventually, Service Owner) dashboard that shows the viewer: For all apps I own, these are the ones that are listed as being Impacted by an Incide...
Hello Community,I am working on configuring Service Mapping in ServiceNow and need clarity on the Unix – Enhanced ADM (ADME) probe.From the documentation, I see that the probe requires elevated permissions to run certain commands. For example, on AI...
Hi , Can any share the discovery process flow for flow for v center, storage, and network devices, including perquisite, flow, output common error and scope. include all the things i missed any thing here.
Has anyone done Service Mapping against Citrix Loadbalancers without giving SSH access? If anyone has done it with NITRO API, can you explain how that works?
Hi everyone, we are using ServiceNow discovery and before Yokohama Patch 7 we could scan a Devices Webpage and the HTTP Classification Match would find the webpage and then it would kick off the correct pattern to run.Now Discovery is trying to authe...
how to test exit status of Linux command in pattern designer. I want to test if my previous command ran successfully or not.
Hello Everyone, these days I am practicing Agentic AI and wanted to know few realtime use cases which actually got implemented by someone to their clients, if anyone have some real-time use cases related to ITSM and also let me know how these use cas...
We had a connection between ServiceNow and MS ADO for Agile data working and it stopped. The connection in the integration hub says connection failed and provides a socket error (no code). The flow logs do not show what is causing it. I am using the ...
Hello friends, Today, when i tried to add the first seen and last seen fields for the Reconciliation definition, its not letting me to add these fields. Should we not add these fields under recon definition. We are using transform map to create/updat...
We are getting ready to launch event management (current license ITOM AIOps Professional). Looking at the integration launchpad, I do not see a connection for Meraki. My question, does anyone know if there is or will be a connector available. or if ...
Hi guys,I have a problem with the CI Discovery source field.Practically when a record is created by Discovery the field is populated with the value "ServiceNow", while in the case in which it is populated or updated by an external Data source, it is ...
When I open any credential record and click test credentials, the pop up to enter in the IP address and the MID appear as usually. However, no matter what IP I put in, it always passes(authenticates) even if discovery is failing due to credentials fo...
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