Import Software from Tanium

[Canjura]

Hi, 

I found this very good (and recent) article about SG-Tanium Connector

https://www.servicenow.com/community/cmdb-articles/tanium-service-graph-connector/ta-p/2754467

The article mentions:

Note: The SG-Tanium Usage Import job runs Monthly and the SG-Tanium Applications Import job is currently disabled in this Release. There are plans to enable it in future releases.

Does that mean we can't import software information as part of the Tanium integration?

Thanks

[AJ-TechTrek]

Hi @Canjura ,

Refer the below articles , which may help you.

https://www.servicenow.com/community/secops-forum/tanium-servicenow-integration/m-p/1323813

https://developer.tanium.com/site/global/docs/how_tos/servicenow/index.gsp

https://www.servicenow.com/community/cmdb-articles/tanium-service-graph-connector/ta-p/2754467

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

[Rahul Priyadars]

Hi CanJura

Use the Service Graph Connector for Tanium to bring in hardware, software, and software usage data from a Tanium environment into your ServiceNow instance.

Now Coming to ur Query- Note: The SG-Tanium Usage Import job runs Monthly and the SG-Tanium Applications Import job is currently disabled in this Release. There are plans to enable it in future releases.

Application Job is disabled but not the Job which Load Software.  Software Data is loaded but data will go in which table depends on SAM Pro installed or Not.

(1) When Service Now SAM Pro subscription is procured - Data will go these tables.

• CMDB CI[cmdb_ci] Records
• Software Installation[cmdb_sam_sw_install] Records - Software Asset Management(SAM) enabled
• Serial Number[cmdb_serial_number] Records

(2) When Service Now SAM is not Procured

• CMDB CI[cmdb_ci] Record
• Software Instance[cmdb_software_instance] Records - If Software Asset Management(SAM) not enabled
• Serial Number[cmdb_serial_number] Records

Regards

RP

[Canjura]

Hi Rahul, 

Thank you for your response, that's my understanding.
If I go to Tanium I can see the installed software on each asset, but after running the job SG-Tanium Hardware and Software the software tables don't have any record recently created/updated by SG-TaniumSN.

Thanks

[Canjura]

Hi Rahul, 

I found that Software data will only be imported into the CMDB if the ignore checkbox is clear (not selected) on the "Robust Transform Engine Entity Mapping". Is this where the the Tanium Software is enabled or is there another setting that I'm missing?

https://<YOUR_INSTANCE>.service-now.com/sys_rte_eb_entity_mapping.do?sys_id=f1b7341d53a430106747ddee...

Thanks