In Global Search keywords no longer displays incidents or tasks. For example if the word "phones" is typed in global search no incidents or tasks are displayed that have the word phones in them.

[chrismcd5]

Global Search

[Gurpreet07]

Hi Christopher,

You try to rebuild text index for task table and check if its working fine.

Index a single table

[chrismcd5]

Thanks, I did check the text index for the task table and it is working fine.Other information that might help is the search works as intended in my Dev and QA instances just not in Prod. When comparing the instances I can't find any differences.

[Mohammed Lais1]

We are also facing similar issue. Do we have a solution for this?

[John Palmer]

Check for Stop Words added for the Task table. (Just ran into that myself): 

To fix, 2 steps: Disable Auto Stop words for the Task table:

1) Navigate to System Definition > Text Indexes.

Open the text index entry for the table. (Task)

UNCHECK the Auto stop check box. (or make the Auto threshold value MUCH higher than the default 250,000)

Save/Update...

2) from the same Text Index entry....

from the Index Stop Words related list...

either Delete the Stop Words you don't want there..

or change the Stop Mode to 'Not a Stop Word' (inactivates the stop word)...

Other choices are 'Index but do not Query' (the default for the Auto-generated Stop Words) or Neither Index nor Query...

Consider adding to the Comment something like "Manually disabled this Stop word per Captain John Smith"

Save/Update... If a message appears at the top of the form, click Regenerate Text Index, then click OK.