Resolved! Entry point in Service mapping
We want to try discover some servers using service mapping discovery patterns but How can I add the server ipaddress /host name as a new entry point.
Forum Posts
Resolved! What level of efforts we needed for implementing Service Mapping?
Hello, Our organization currently using matured Discovery also we have Service Mapping plugin enabled but we barely never use any of it's functionalities. I am researching around how to best implement Service Mapping and steps and procedure to migrat...
Resolved! How frequently are service maps updated (service mapping)?
Hello, I see below points in the servicenow official documentation for Service Mapping: " Always Accurate and Up to Date: Once Service Mapping maps a service, it intelligently searches IT infrastructure, applications, and PaaS services for changes th...
Resolved! Database discovery issue
hey Guys, I am having an issue with discovering databases in our instance. few Que: how database discovery works? for MySQL, MSSQL, and for oracle? where does DB ci get stored? what is the database catalog and database instance? where I could find ...
Resolved! Cloud Discovery Setup with Azure
Hello Team, I am setting up the Azure cloud discovery in SNOW, It's only for cloud devices discovery. Could you please suggest what all are the prerequisites and steps to be followed. - Do I need to setup a dedicated MID server on the Azure cloud? - ...
Resolved! Will Azure PaaS Discovery use MID Server? What's the mechanism?
I have some questions regarding ServiceNow Cloud Discovery, especially for PaaS discovery. For IaaS discovery, should it be done under Discovery module by providing specific IP ranges like what we do for on premise devices? Noticed the cloud discover...
Resolved! No Server found in my AWS Server (Cloud Management)
Began experimenting and exploring the capabilities of Cloud Management. I followed the tutorial video found on the ServiceNow Youtube channel for the initial set up using AWS, and everything seemed to work, but a colleague stated that there was a lac...
Are Barracuda and F5 WAF supported by ServiceNow?
Hi guys, We are in the process of discovering Barracuda and F5 Web Application Firewalls. Are they supported OOTB? If they are not supported what would be the way to go forward? Custom patterns? Thanks.
Azure Virtual Machine and problems with MAC 12:34:56:78:9a:bc
Hi Guys, We are facing issues related with windows server discovery which are hosted on Azure Virtual Machines. According to Azure documentation each Azure VM have arp table with ips assigned to same MAC address 12:34:56:78:9a:bc. It helps Azure to m...
Resolved! MidServers Load Balancer / Failover Cluster Behavior
Hello, I'm looking for a help in figuring out how MidServers work in different scenarios described below (It is related to Discovery but also to API calls): I have following 4 clusters already createdA) Load Balancing Cluster cl_lb_1 containing midse...
Resolved! Use cases for Discovery (ITOM)
Hi Team, Please help me with use cases for Discovery Module.
Resolved! Discovery and decommissioned Ci's
If a discovered Object is decommissioned and longer configured on the network, Will it remain in the CMDB? I have been given the Job of keeping the CMDB health and accurate. Thank you for your supportJoe
Need to know how svc_ci_assoc table is updated in servicenow
Need to know how svc_ci_assoc table is updated in servicenow for manually created CIs
Kubernetes Discovery
HI Team, Does anyone implemented kubernetes discovery and open shift components. Could you please share me the steps how to make to discovery successful. I got the credentials I'm paused at creating Serverless discovery schedules . Thanks & Regar...
Resolved! Kubernetes discovery
Hello, We are planning to implement Kubernetes discovery. We have the credentials (username and password) with cluster access. Could you please share me the steps, how to make to Kubernetes discovery successful? Any prerequisite for Kubernetes disco...
