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Forum Posts

CMDB Discovery issue, missing with Serial Number

I have networking devices in my cmdb and I am missing with serial numbers for few devices but could also see there are serial number few other devices, Why it missing for few and others populating the serial numbers for same manufactures? How I can p...

Ragav4 by Tera Contributor
  • 2598 Views
  • 3 replies
  • 1 helpfuls

I am getting this powershell error in Discovery help please ?

Getting This error:    Failed to launch process powershell -ExecutionPolicy ByPass -NonInteractive -WindowStyle Hidden -command "& {mode con lines=1 cols=9999; Set-Variable -Name 'SNC_isWmi' -Value $true -Scope Global;  function printValues{Process{f...

mayank_ihs by Tera Contributor
  • 4042 Views
  • 10 replies
  • 0 helpfuls

How to pass array values in Custom Rest Activity in a workflow

Hi Everyone, We are supposed to pass a list of values in a particular parameter for doing the POST Call API I have chosen the input type as Array & tried to pass the list of values but it's not working could anyone correct me please     The values i...

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krishna26 by Kilo Expert
  • 2543 Views
  • 8 replies
  • 0 helpfuls

Resolved! Alert Management Rules and Sub Flows

Hi, Is it possible to map JSON Parameter values on Alert's Additional Info to Incident Drop Down field. We have a requirement, environment of the server impacted comes as part of event's additional information, we want to map it to Incident's Environ...

Resolved! Midserver AWS Instance Config

Hi All, I need to set up a midserver in AWS Cloud which will be used for all the itom modules:   DiscoveryEvent ManagementIntegrationsOrchestrationService Mapping   What type of AWS Instance is recommended for this type of requirement? like m4.large/...

mazhar4 by Giga Expert
  • 2393 Views
  • 4 replies
  • 0 helpfuls

cloud management Platform (CMP) use cases

Hi Folks, we've our CMP setup in Service Now and we could do some basic stuffs like Provisioning, Billing, Discovery etc provided in OOTB. i'm looking for some real use case that can be integrated and used from service now to deploy into AWS, Azure, ...

Model Id is setting to "Unknown" and empty.

Hello Experts,   I have some questions regarding the Model ID of CI as i am new to this. 1.What is the difference between "unknown" and "Empty" Model Ids.How they are setting to Unknown and empty respectively,i know about Unknown its through the scri...

Riya25 by Giga Contributor
  • 3468 Views
  • 5 replies
  • 0 helpfuls

How to write loops in patterns?

I have list of entries in pattern table variable. The requirement is to loop through each table entry and run a command i.e. 'Parse Command output' and then store the result. How do I put a loop around a pattern step ?

PN5 by Mega Contributor
  • 2165 Views
  • 5 replies
  • 2 helpfuls