I have networking devices in my cmdb and I am missing with serial numbers for few devices but could also see there are serial number few other devices, Why it missing for few and others populating the serial numbers for same manufactures? How I can p...
Hi Everyone, We have a orchestration workflow which is created on incident table it gets triggered upon certain conditions like State is New Assignment Group is Sys_Auto_Resolve Short Description contains Linux Perf Stat Opened by Perf_Sys_User the ...
Getting This error: Failed to launch process powershell -ExecutionPolicy ByPass -NonInteractive -WindowStyle Hidden -command "& {mode con lines=1 cols=9999; Set-Variable -Name 'SNC_isWmi' -Value $true -Scope Global; function printValues{Process{f...
Hi Everyone, We are supposed to pass a list of values in a particular parameter for doing the POST Call API I have chosen the input type as Array & tried to pass the list of values but it's not working could anyone correct me please The values i...
Hello Everyone, I am setting up discovery and started running discovery schedules for some subsets. Discovery results are good however i am not very satisfy with Ci relationships. Between applications (DB instances, Web Services) to Server relations...
Hi, We are using Discovery. Can anyone tell me whats the use of this Discovery property "glide.discovery.enforce_ip_sync". OOB that property is set to true. So whats happening in our case is that, when a machine is having multiple NIC's/IP's, then ea...
Hi, Is it possible to map JSON Parameter values on Alert's Additional Info to Incident Drop Down field. We have a requirement, environment of the server impacted comes as part of event's additional information, we want to map it to Incident's Environ...
I have entered about 100 servers in schedules to be discovered. This is generating over 70,000 CI records.I would like to eliminate CI classes such as 'Next Hop Routing Rule' and 'Exit Interface Routing Rule.'
Hi All, I need to set up a midserver in AWS Cloud which will be used for all the itom modules: DiscoveryEvent ManagementIntegrationsOrchestrationService Mapping What type of AWS Instance is recommended for this type of requirement? like m4.large/...
Hello Experts, Recently we have a issue in which duplicate CI's are getting created having the Serial Number Empty but Name is same. As per the identification when Serial Number is empty it should have checked for the Name Identifier then why duplic...
Quite often in CMP you will call this function res = new sn_cmp_api.ExpressionResolverUtilScript().getMetadataRelations( sys_id, 'Contains', tableName, 'flat', 1, param ); It returns JSON string from the relationships that is suitable in...
Hi Folks, we've our CMP setup in Service Now and we could do some basic stuffs like Provisioning, Billing, Discovery etc provided in OOTB. i'm looking for some real use case that can be integrated and used from service now to deploy into AWS, Azure, ...
Hello Experts, I have some questions regarding the Model ID of CI as i am new to this. 1.What is the difference between "unknown" and "Empty" Model Ids.How they are setting to Unknown and empty respectively,i know about Unknown its through the scri...
I have list of entries in pattern table variable. The requirement is to loop through each table entry and run a command i.e. 'Parse Command output' and then store the result. How do I put a loop around a pattern step ?
I'm working through our rather sizable list of stale CIs by class. For classes, such as Disk Partitions, where the OOB probes/patterns do not set the "Most recent discovery" and "Discovery source" and the stale metric is being created based on the sy...
