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Resolved! Event Management without Discovery and Service Mapping

Hello Community, I am reaching out to your experience and guidance on this matter. I have done multiple ITOM implementation, but I have a scenario here that Discovery and Service Mapping cannot be implemented (internal reasons). Can I really emplemen...

Discovery and discovering an Eaton UPS

Hi,In my developer instance running latest Kingston patch I'm testing scanning an Eaton 9PX 2000i RT 2U UPS using snmpv3. Discovery is able to read several parameters, but since it is not ootb able to set the Manufacturer + Model it seems I have to a...

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klautrup by Kilo Expert
  • 2035 Views
  • 2 replies
  • 0 helpfuls

SCCM Integration- Last logged in details

Hi, We have implemented SCCM Integration in our instance. Requirement we have is to get the last logged in details from SCCM to Servicenow instance How can i achieve this?   Thanks, Pranita

Pranita2 by Kilo Guru
  • 1795 Views
  • 2 replies
  • 2 helpfuls

Getting Active, couldn't classify: No WMI connection in discovery

Getting Active, couldn't classify: No WMI connection in discovery.  I was able to see 5 computers classify but all others were getting this message.  I tested my credentials on my laptop and it failed but passed on the 5 computers that were classify....

John Vo1 by Tera Guru
  • 9754 Views
  • 7 replies
  • 2 helpfuls

Keywords in an incoming email to auto-assign to an Assignment group

Hi, I understand ServiceNow offers the ability, out of the box, to have customers add keywords to their emails in order to have the email auto-assigned to specific assignment groups. Maybe something like "Assign:Backup-L1" in the subject line of mess...

domban by Kilo Contributor
  • 2029 Views
  • 6 replies
  • 2 helpfuls

SCCM Integration

Hi, We have implemented SCCM Integration, and observed that "Assigned to" field is not getting updated by the import. Can anybody help me to get "Assigned to" field get updated from SCCM import?   Many thanks Pranita

Pranita2 by Kilo Guru
  • 1849 Views
  • 14 replies
  • 4 helpfuls

Resolved! Discovery not identifying Windows devices that it used to?

I've been having some issues lately with Discovery not identifying Windows devices that it used to find, classify, identify and scan with no problems. Now when scanning a subnet of Windows servers, with known good credentials (I've tested by logging ...

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Marcel H_ by Tera Guru
  • 2718 Views
  • 7 replies
  • 3 helpfuls

Calling workflow from script

Is there a way to call a workflow using script?I want the workflow to be only called from script and not by default when record is created for   a table.

agulati by Kilo Expert
  • 12603 Views
  • 12 replies
  • 0 helpfuls

Can I use the Network CI (cmdb_ci_ip_network) with Discovery?

Hi, there is a table in the CMDB called "Networks" (cmdb_ci_ip_network). I am populating this table with values from our IPAM (IP Address Management) software that we use internally to allocate IP ranges and subnets, so essentially this table will co...

rwilson1 by Tera Contributor
  • 2347 Views
  • 3 replies
  • 1 helpfuls

Aruba devices

Do we aruba device support for discovery. I checked for Aruba device snmp oids and I coundn't find any

jomonmathew by Tera Contributor
  • 1750 Views
  • 2 replies
  • 2 helpfuls

Resolved! Business Rule duplicating comments

Hi all, several of my technicians have requested a feature that would allow them to set a signature that would appear automatically when they update Incidents. We had this functionality in our old ticketing system and our people like to have a friend...

ben_kahn by Kilo Expert
  • 5028 Views
  • 13 replies
  • 1 helpfuls