Incident not created for few alerts

Shruti08
Tera Expert

‎02-15-2023 08:51 AM

I have got into a scenario where for some alerts the incident is not created.

The alert management rule filter matches properly and I can also see alert execution record in alert.

However there is no task/incident created out of it.

 

Kindly help me to find the root cause here.

 

 

Thanks in advance

Shruti

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SatyakiBose
Mega Sage

‎02-15-2023 10:48 AM

Hello @Shruti08 

Hello @pavan garige 

I would recommend you to go through these KB articles, and validate if the alert management is properly set in the instance.

  1. Incident creation delayed or incident not created from alert
  2. Incidents are not getting raised from alerts.
  3. Alert Processing Explained
  4. Alert Management Explained
  5. Alert management rules not creating incidents for all domains
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Henrik Jutterst
Tera Guru

‎02-02-2024 02:23 AM

Hi @Shruti08 !
Found this post when I looked for identical issue that I have.
Did you manage to solve this issue?

Here's my post and my findings:
Alert Management Rule does not create incident - Flow error? 

 

But yeah, I'm still looking for the root cause. Maybe we can help each other out?

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