Integrate Monitioring tool to ServiceNow

[Nikita Gupta1]

Hi,

When I am trying to create the incident from alerts in event management then bydefault it is assigned to network group. But i want to assigned for diffrent group.

Could you please suggest where i can customise the assignment group.

Thanks in advanced

[Niklas Peterson]

Hi,

You can customize the EvtMgmtCustomIncidentPopulator script to set field values on the Incident. 

https://docs.servicenow.com/bundle/utah-it-operations-management/page/product/event-management/task/...

Regards,
Niklas

[Rahul Priyadars]

Please analyze first the Incident Auto Assignment Mechanism for your ITSM IM Process.

Is same happen when you manually create an Incident too? 

Or For event Management flow for INC Creation Assignment Group is hardcoded ?

Regards

RP

[pratiksha5]

create alert management rule and copy the create incident workflow and update it according to your need.