Integration user is unable to access the event management maintenance table

[meghana_ch]

Hi Friends,

We have created one machinery user for the VOPS application Integration, through REST API. That created user was unable to access "em_impact_maint_ci" table.
We have already added all the below mentioned roles to the integration machinery user.

app_service_admin evt_mgmt_admin evt_mgmt_connector_instance_read evt_mgmt_integration evt_mgmt_operator evt_mgmt_user import_set_loader import_transformer itil rest_service snc_internal sn_cmdb_editor.

Still getting the error on VOPS side as -
{ "error": { "message": "User Not Authorized", "detail": "User is unauthorized to access table: em_impact_maint_ci" }, "status": "failure" }

Your valuable guidance is very much helpful for me.

Thanks in advance.

[Tanushree Maiti · Accepted solution]

Hi @meghana_ch 

Elevate your active session to the security_admin role.

• Navigate to System Security > Access Control (ACL).
• Search for ACL records where Operation is read and Name matches em_impact_maint_ci.
• Look at the Requires role related list at the bottom of the ACL rule.

Either assign one of those required roles (like  evt_mgmt_user) directly to your API user, or create a custom read ACL targeting that table if you need to grant explicit access to a dedicated integration role.

[meghana_ch]

Thank you so much Tanushree for the guidance.