Is anyone done integration with VRA and servicenow? if anyone done the integration guide me how? and where to start?any document available pls share..

[keerthi19]

I have to integrate VRA and servicenow to fetch the ticket details via REST API.. but I am new to servicenow..can someone help me? how to do the integration and how to call external tool using REST API in servicenow....etc...

[rebecca_dias]

We have been working with a partner on a comprehensive implementation. I would recommend going that route.   Feel free to email me and I will connect you. Rebecca dot Dias at ServiceNow.

[Alex Mittell]

If you just want to do a simple outbound call to vRA to retrieve some information about a request and not full blown integration, then you could create an outbound REST message from ServiceNow to vRA. Take a look at the docs here:

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/integrate/outbound_rest/concept/c...

If you're wanting vRA to call into ServiceNow to retrieve information from a ticket that will be used in a build or something, then you can make an inbound REST call to ServiceNow to retrieve the data from the table containing the tickets data, update it's state after vRA completes the deployment, etc. Take a look at the docs here:

Inbound web services

[cafengineering]

There is a Scoped Application that is certified by ServiceNow and VMware, which establishes Bi-Directional communication from ServiceNow through the vRA APIs, reducing the need for PowerShell, vRO, SOAP, etc. A few features it includes are:
- Native ITSM integration with ServiceNow. CMDB is automatically updated, triggers SR/CR/Incidents.
- Provisioning or Service Request failures automatically trigger Incidents in ServiceNow and can be configured with a log parsing technology to attach to the incident the latest log errors from across a vRA Enterprise Installation.

- Request vRA Services and Amazon AWS Services from the same user interface.

- Manage vRA Catalog/Service Items, BluePrints, Network Profiles, Custom Properties, etc. from ServiceNow with integration into ITSM.

- Request VM State changes from ServiceNow with integration into ITSM.

- Export BluePrints from one vRA Instance to other vRA instances.
- Manage multiple vRA Instances from ServiceNow central pane of glass.

Here is a link to the ServiceNow store to request a trial if your interested. Its also published in the VMware Solutions Exchange.

https://store.servicenow.com/sn_appstore_store.do#!/store/application/635076380fa21200466c85bce1050e...

[rebecca_dias]

Yes! That is the company we worked with.