Hello everyone,I would like to know if there is a way, through business rules or any other method, to create incidents only for the parent alert and not for the child alerts that are generated. I am attaching an image. Thanks in advance
Hello everyone,I wanted to know if it is possible in ServiceNow to implement a solution that automatically adds the description of a trigger (MetricBase Trigger Definitions) to an alert. In my case, I want this to happen with all alerts that have Za...
Hi All,For some of Window Servers and ESX Servers after the discovery run the serial number field updated with wrong serial number. Previously when discovery runs on Monday it updated with correct details and when it run on Tuesday it updated the wro...
Hi, I am trying to customize Service Graph Connector for Operational Technology (Excel) to be able to import cmdb_ci_ip_camera CI using SGC Excel.I want to know if it is possible to add a non-OT class to the OOTB robust transform map what is the reco...
Hi All, I'm hoping someone can help point me in the right direction. We are currently undertaking a design of ACC-V for End User devices that will work with SAM Pro for software metering. My understanding is that ACC has been designed to capture the ...
From the perspective of trying to speed up discovery scans, has anyone experimented with increasing the threads above the default of 25?Currently our MID servers are set to 25 threads. When running discovery scans the servers are basically pegged. It...
Hello everyone,Is it possible to determine if a Configuration Item (CI) lacks an upstream or downstream relationship? Which tool would be suitable for this, and how should it be utilized?
Hi, I cannot find the information regarding ACC Agent upgrade. Is it done, at some condition automatically? I only find steps for manual upgrade from ServiceNow instance. We would like to prevent upgrading ACC Agent to new release notes. (from 3.3.1 ...
Hi All, I have a requirement to redirect a create a UI Action, which redirects the URL to Catalog Item.Once the catalog item form is opened, one of the variable in the catalog item should be prefilled with the change number.I have used this syntax "a...
Hi All,I need help with a client requirements. The request is to create a cloud catalog item with the following sections with variables, general info, provision and others and upon submitting the form it goes through series of approvals and once done...
Hi All I am facing some issue with agent client collector. Agents are deployed and are visible into "sn_agent_cmdb_ci_agent" table but below are the points I observed on which I need help. What could be reason and How can we correct it.1. Why differe...
Hello All, I have observed that all ElastiCache instances and not RDS database instances are not getting updated although Cloud related discovery schedules are running updating other cloud resources. I have cross checked with AWS team and found that ...
Can anyone give me insights and pre-requisites of Vnets discovery ?
Hi, The Windows cluster node table is creating duplicates starting Nov 2023 (coinciding with the organization's instance upgrade to Tokyo). Not sure, if this has to do with the upgrade activity, but highly likely that is the case.There is a related a...
Hello CommunityIn my instance I got the errors as Failed Exploring CI Pattern, Pattern name: SSRS, Process ID: 2432, To Check Pattern Log Press Here2024-06-24 23:02:20: Identification Engine: Discovery status is FAILURE, Identification sections in pa...