Is anyone managing circuits as CI's in their ServiceNow CMDB?

[tphilbri]

I recently noticed that there seems to be no class for it, and our customer is eager to be able to manage it's relationships in the BSM.

[prdelong]

There is a default class for circuits in the CMDB -- cmdb_ci_circuit -- and it's been there since at least the Berlin release, if not earlier. OOB it doesn't really have much in the way of useful fields, so I imagine that you'd want to add some and modify the form layout in the process. You will also want to activate and/or add a module into the Configuration Management application to allow users to access these records.

In case you wanted a more specialized table for circuits -- I think this one relates to power -- you can always activate the extended CMDB. I would activate it in a demo instance to look over the new application and modules though. It is quite extensive and might be more work than simply creating a custom class for something like leased circuits.

[tphilbri]

Hi, thank you so much. Are all the fields listed above the available fields in this class? I mean, it looks like it was cut off in the screen shot. Are there any other fields I can't see here?

[prdelong]

The cmdb_ci_circuit table is extended from the cmdb_ci base table, so it has all of those fields available to it. I cropped it a bit for size and aesthetics. You can view the whole list either on a record, in the dictionary module, or in the tables and columns module in your instance. I believe there are only 4 fields unique to this class (all power related), so you will likely want to sort through the existing options and possibly look into creating new fields to capture what you want.

[jcrume]

Have you found an answer to this?   I looked the cmdb_ci_circuit table and it appears to be related to "power" circuits.   Not data circuits.   Nothing in the extended cmdb tables appears to be data circuit related either.