Is it ok to clone from Test instance to Production

[Donna12]

I will be making a big change at the CI level as we have re-written our JAMF Import process.  This will re-classify the CI's by adding prefixes, ( historical& retired data).  There a new tables and other new functions as well. My developer tells me it would be difficult to back out and suggest that we may need to request a ServiceNow restore. That is my last resort.

Alternatively, what if I clone from Prod to my test instances just before we do the change.  If there were any issues then I could clone my prod from Test instance as a restore.

Would there be any complications in doing so? Clone Test instance to Production?  Thanks

[Mark Roethof]

Hi there,

"Clone Test instance to Production"? Is your production instance already live / in use / etc? If so... I would definitely never do this on a live instance!

Though anyway, I actually don't read anything in your question, which would make such a clone or a backup restore necessary. Just create a good plan of action for your technical changes, data migration, data import, etc..

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Donna12]

Would you have a recommendation on how best to back up on my JAMF ci's and the approach of importing them  if necessary.  We would need all links to the ci's as well.  Thanks

[Rahul Priyadars]

You Can keep latest Clone of Prod on Test -

You start ur migration and then need to rollback - During this delta time if Service Now is used then you will loose some data (INC/CR/ etc).

I will be making a big change at the CI level as we have re-written our JAMF Import process.  This will re-classify the CI's by adding prefixes, ( historical& retired data).  There a new tables and other new functions as well.----> Lets forget data all other objects must be in UPDATESET which can be rolled back.

In terms of data you can take XML imports or ask servicenow if volume is too big.

Service Now must be doing point in time recovery of needed - You can ask.

Regards

RP