Is Service mapping able to discover network infrastructure devices(routers,switches), Storage server

Community Alums
Not applicable

Team,

 

I would like to know if service mapping able to discover network infrastructure devices (routers, switches), storage volumes and other infrastructure components whereas once of the application CI component in service map has relationship with them.

 

As of now, I'm aware that Service map able to discover from Load balancer, web server layer, application layer and database layer. Beyond this level, will Service map able to discover more infrastructure components which are related to one of the CI components from service map?

2 REPLIES 2

adilrathore
ServiceNow Employee
ServiceNow Employee

You need to be specific to the application CI as I have not seen any of the Application CI's having a connection to a router or a switch in the connections section.

 

I think this requirement is a subject to building a custom connection section within the application pattern.

 

If the Application CI bears any relationship to the network devices then it should have a configuration file or command which provides the details of the network switch IP. Based on the configuration details you can build a connection section to the network switch/router.

Callum69
Tera Contributor

@Community Alums wrote:

Team,

 

I would like to know if service mapping able to discover network infrastructure devices (routers, switches), storage volumes and other infrastructure components whereas once of the application CI component in service map has relationship with them.

 

As of now, I'm aware that Service map able to discover from Load balancer, web server layer, application layer and database layer. Beyond this level, will Service map able to discover more infrastructure components which are related to one of the CI components from service map?


I appreciate the information and advice you have shared.