Hi,Im trying to figure out how ServiceNow is using the start conditions for SLA. I think I have a very simple SLA that shouldnt be so hard to do, but I hit a brick wall.I want a SLA To start when then Incident is created and stop when I hit state "Wo...
Hi, Is there a way to customize how glide.pop3readerjob.create_caller automatically creates users in Service Now. e.g.from Edgar Evangelista<edgar.evangelista@xyz.com> Service now should pick up:Edgar = First NameEvangelista = Last NameUsername ...
Is there a way to discover softwares installed on a computer, If so software should be listed under asset?Please elaborate how it works.
Hi Experts, We are moving from HP uCMDB to ServiceNow discovery,What are the permissions required for discovering Windows and Unix Machines? and Port 135 and 22 need to be open from Mid server to Target servers for discovery?Thanks in Advance,Vinil.
Hi All,I have set up a connection with OAuth 2.0 Rest Outbound. So I am using client id and client secret and token URL and all I have mapped in 'oauth_entity' table with grant type is "Resource Owner Password Credentials" and then profile is generat...
Hi, I am creating a record producer for incident creation. I wanted to find out if there is a way to allow someone to submit screenshots by copy and paste instead of attaching a file. What kind of variable is needed for this?Thanks-Julio
Hi All,Need you suggestion.Can we refer Business Service Table while customizing the identification pattern.Requirement is:- There are some mandatory field present in required CMDB table. And those value we are entering while creating business servic...
I have SCCM integrated with SN and have the hardware assets configured and is working. I have not touched software yet. I am researching and getting ready to activate Discovery on our network. From what I've read we need to use SCCM or Discover...
How have you and/or your organization addressed the issue of populating the (owned by, managed by and assigned to) fields in the CMDB as these can change often due to various reasons?
Hello.I get error when trying discovery host:Windows - Application Dependency Mapping(ADM):TypeError: Cannot set property "type" of undefined to "60bc4e22c0a8010e01f074cbe6bd73c3"at sys_script_include.445d60709733200010cb1bd74b2975a1:831 (createOrUpd...
Hi all,We are doing a re-implementation and starting from scratch in Fuji. We have Fuji stood up in our test instance for development and want to move all of the KB articles that are currently in production (Dublin) to the Fuji instance. Is there...
We recently upgraded from Helsinki to Istanbul. As a result, the following application was activated by default: https://docs.servicenow.com/bundle/istanbul-it-operations-management/page/administer/login/concept/c_PasswordReset.html?cshalt=yesWe have...
Hi, I imagine this is a bit basic, so apologies.I have an catalog item that prompts for a variable to be entered before submission. This references the 'Configuration Item' field.How can I pass the value selected into the 'Configuration Item' field o...
I am getting the following blacklisted errors when running the VMware scan. This is the first time I have created a schedule for vmware. Any help would be greatly appreciated!Ric
I'm creating a CMS section for our Human Resources division and I want to be able to pass a URL with a sys_id to a user and when the user goes to that URL a specific record opens in an iframe in the CMS. In the IFrame's URL block is there a way to g...
