ITOM: Event management Recommended Rules

Jyoti11
Tera Contributor

‎06-10-2024 07:43 AM

Hi all,

 

Does ServiceNow read the incoming events data on regular basis and recommend rules without any additional licensing of ML or AI etc?

 

Note: This is not about Default rules that comes with event management for monitoring tools. This is about incoming events and recommending rules based on them or previous actions taken on them.

 

Thanks

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Mary Vanatta1
ServiceNow Employee
ServiceNow Employee

‎06-11-2024 08:52 AM

Yes, their are 2 licenses Pro and Enterprise.  Please talk to an account representative.  Essentially, with the Pro license as of the June 6th store release, you can use the Integration Launchpad to select your 3rd party connectors, add some tags (if you want time to value vs CI binding) and assignment groups and route alerts to incidents.  

With the ITOM Operator Pro Version 2 you should  get:
Agentless Discovery
Agent Client Collector for Visibility
Service Graph Connectors
CMDB 360 (Multisource)
Service Mapping
Tag Governance
TLS Certificate and Inventory Mgmt
Firewal Audits and Reporting
Event Mangement 
Metric Intelligence
Agent Client Collector Monitoring



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