ITOM License details
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‎02-19-2022 10:18 PM
Hi,
I am looking to find if there is a way to track the details that show how ITOM licenses are consumed. We can see visual dashboard but not able to drill down to the details.
Thank you!
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‎02-19-2022 10:31 PM
Hi
basically ServiceNow should provide you with a license report on a regular basis. If not raise a Support ticket or reach out your ServiceNow Sales Rep.
But you also can have a look on OOTB reports and statistics: https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/it-operations-managem...
And many question regarding ITM licensing are answered here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000863
Kind regards
Maik
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‎02-19-2022 11:36 PM
Hi
Please review the below doc and see if this helps you here:
https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/it-operations-management/task/view-itom-license-statistics.html
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723691
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke
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‎02-19-2022 11:51 PM
Suresh.

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‎02-21-2022 12:05 AM