ITOM License report question
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11-16-2020 01:31 AM
Hello all.
To calculate the ITOM licenses that I have I created a report that catches all the elements that my license cover. Additionally, I checked the ITOM License Report available in the ServiceNow tool.
I see that the amount doesn't match. I checked in the ServiceNow Docu (https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/it-operations-management/task/check-ci-count.html) and found that this Report obtains a list of ITOM elements that have any event/alert related to the last 90 days with the elements configured for the Health tool (servers, etc...) I checked the Alerts and the Events table but can't find anything.
Doubt: Could I know which is the source of this report to evaluate why it doesn't match with mine? there must be a table or a filter that I can check...
Thanks for your time.
Best regards.

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11-16-2020 02:24 AM
Hi Alexandro,
Can you please reach out to me on my email: badarinarayan.burli@servicenow.com? I can help you understand the report.
Regards,
Badari.

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11-16-2020 04:00 AM
I see that the amount doesn't match. I checked in the ServiceNow Docu (https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/it-operations-management/task/check-ci-count.html) and found that this Report obtains a list of ITOM elements that have any event/alert related to the last 90 days with the elements configured for the Health tool (servers, etc...) I checked the Alerts and the Events table but can't find anything.--->If records are older than 90 days, by default they are purged. If records are retained for a longer period, larger volumes of data are stored, and performance may be impacted. But Event Management License Job Runs every hour .
If required, shorten the retention period (in seconds) for records of the following tables:
- Alerts [em_alert] (Default: 7,776,000)
- Alert History [em_alert_history] (Default: 7,776,000)
- Impact Status [em_impact_status] (Default: 7,776,000)
Job Name- Event Management — Node Count
The Event Management - Node Count job calculates the number of unique nodes that send event information, either directly or through third-parties, to Event Management and are eligible for licensing in the last year. The information from this job is stored in the License Usage [em_unique_nodes] table for visibility by all users. CIs bound to alerts are counted towards licensing; if there are no CIs that are bound to alerts, the event node field is used.
Regards
RP
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11-17-2020 11:17 PM
Thanks guys!

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11-18-2020 12:51 AM
Hi Alexandro
Please close the thread if you got the answer.
Regards
RP