LDAP Browse not seeing the nodes
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10-04-2018 01:30 PM
Hi everyone,
Some background information first.
a. We have an LDAP integration with some OU definitions working.
b. We are importing Users from AD into the Sys_Users table, that is working as expected.
c. Within our Users OU in AD, there is another OU called Privileged Users, which is also being imported through the LDAP OU Definition described in item (b).
d. We have another sub-OU called Delegated Access which contain groups that are not mapped yet with transform maps.
The issue we are facing:
When using the feature LDAP Browse to "see" the OU=Privileged Users or OU=Delegated Access we cannot see anything.
See example:
The question is:
This browse feature search directly on AD or should we first create an LDAP OU Definition with proper Transform Maps in order to import the data and browse after that?
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10-05-2018 09:10 AM
Yep.
That was exactly the issue.
Then, we found this on KB:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0623781

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10-05-2018 10:13 AM
Well, not a great workaround, but at least you know what the problem is!