Linux Discovery fails identification, error in Linux server pattern.

Mark Todorov · ‎06-21-2023

Dear Community,

After scanning 3 UNIX devices, 2 of them are successfully discovered and one fails the identification phase.

Discovery log spits error with exploring the Linux server pattern.

Providing the error message, I couldn't find any similar error here or online, so any advice would be helpful.

Step 3.2.83 is failing but I cannot find any connection why the whole Discovery fails.

Credentials are good as usual. validated. Any idea what might be the cause of this?

Thanks in advance.

Mark

SiD2 · ‎07-20-2023

Hi @Mark Todorov

The pattern might have been customized else we wouldn't get such syntax errors per your screenshot, or else there could be some valid scenario where the commands are not working on specific hosts.

I suggest checking if the pattern and corresponding shared library where this step exists are not customized. If not customized better, raise a support ticket so someone can check directly from your instance and provide any assistance.

Please mark Helpful / Accept Solution so that it helps others with similar questions.

View solution in original post

Rahul Priyadars · ‎06-21-2023

Something Similar but not exact i see and One KB is there

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813908

Regards

RP