Mandatory UI Policy For Certain Users

[arobertson]

Hi All,

I have a UI policy that sets a few fields mandatory when a service alert is at post mortem stage. Our change manager has asked if these fields cannot be mandatory for him.

What would be the best way to action this? Can i set a true/false script inside the UI policy?

[mitchell_stutle]

You could use the UI Policy scripts and then just use an if statement to check for the change manager's sys_id, but if you did that you would have to remove the UI Policy Actions and use g_form.setMandatory inside of the UI Policy scripts. It might be easier to put this into an onLoad script.

[Pradeep Sharma]

HI Alex Robertson

You can place the below script in your UI policy and make sure that "on Load and run scripts" options are checked.

Script:Place the below script in "Execute if true" condition script

function onCondition() {

var changemanager = g_user.userID;

   if(changemanager == '6816f79cc0a8016401c5a33be04be441')//replace sysid here with the change manager sysid in your instance

   {

 g_form.checkMandatory = false;//make all mandatory fields false for the change manager.

   } 

}

Let me know the outcome.

[arobertson]

Hi Pradeep,

My fault in not explaining my question clear enough. I need this to be for anyone in the change management group not just for one person.

I guess i would still take their user id but then look up their groups?

[arobertson · Accepted solution]

Managed to get it to work. I used the following code:

function onCondition() {



     var grpName = 'Service Assurance';

     var usrID = g_user.userID;

     var grp = new GlideRecord('sys_user_grmember');

     grp.addQuery('group.name', grpName);

     grp.addQuery('user', usrID);

     grp.query(groupMemberCallback);



     function groupMemberCallback(grp){

           if(grp.next()){

                 g_form.setMandatory('u_actions_taken', false);

                 g_form.setMandatory('u_lessons_learned___proactive_', false);

                 g_form.setMandatory('u_root_cause', false);

                 g_form.setMandatory('u_updated_documentation', false);

                 g_form.setMandatory('u_vendor_report', false);

           }

     }

}