Mid Server issues after cloning of instance

[Arpit_S]

Hi,

We cloned the DEV instance, and we lost the 'Mid User', later we created new user with old user id and new password. added that is config,xml file.

did restart, Invalidate and Validate, now we are seeing 3 issues. like below- 

1. 'User XYZ associated with 1 down MID Server. No login attempts within reporting period.'

2. 'MID config parameter keypairs.mid_id found multiple times in config.xml, so commenting-out all except the last occurrence.'

3. 'Unable to load key store, MID server will not able to function'

Could you please help me with how to solve it? 

[Maik Skoddow]

Hi @Arpit_S 

without any more details, it is difficult to understand your issue.

But you can take a look on my page https://www.servicenow.com/community/itom-articles/platform-mid-server-knowledge-amp-troubleshooting... and check all the linked support articles regarding MID servers and cloning. 

Maik

[Arpit_S]

Hi Maik,

It was series of errors, after this as well. we created Ticket for it and they solved it.

we were missing few files in Mid server folder(somehow not sure of why & how), and anti-virus was consuming all the memory on HOST.

Thanks for the response, anyways.

[Rahul Priyadars]

So during Cloning User table was not preserved or ignored - Is it the case you lost your Mid Server user for dev thru which it was connecting to Instance.

Your 1,2,3 Item need more elaboration.

 created new user with old user id and new password. added that is config,xml file.--> is this helped you to Make ur Mid Server Up and Running?

Regards

RP

[Arpit_S]

Hi Rahul,

It was series of errors, after this as well. we created Ticket for it and they solved it.

we were missing few files in Mid server folder(somehow not sure of why & how), and anti-virus was consuming all the memory on HOST.

Thanks for the response, anyways.