MID Server not able to install

[kms]

Hi All,

I am trying to install MID Server for discovery. I have downloaded the MID Server from service now and installed in the system. Also followed the steps given in Service now and made changes in config.xml and wrapprer.override.xml. I am able to see the MID Server service created in services. But not able to start.

Please help me on this issue

[kms]

Hi Tony,

This is the log in agent.log()

07/25/16 05:59:33 (768) WrapperStartStopAppMain Running under Java version: 1.8.0_40, java PID: 4852, args: start

07/25/16 05:59:33 (770) WrapperStartStopAppMain Initializing MID Server

07/25/16 05:59:33 (872) MIDServer MID Server starting

07/25/16 05:59:34 (157) MIDServer WARNING *** WARNING *** org.xml.sax.SAXParseException; lineNumber: 30; columnNumber: 79; The entity name must immediately follow the '&' in the entity reference.

07/25/16 05:59:34 (158) MIDServer Using configuration: C:\ServiceNow\SNC_MID_Dev1\config.xml

07/25/16 05:59:34 (160) MIDServer WARNING *** WARNING *** XPathUtil.selectSingleNode called with null using xpath: //parameter[@name='refresh_rate']

07/25/16 05:59:34 (160) MIDServer WARNING *** WARNING *** XPathUtil.selectSingleNode called with null using xpath: //parameter[@name='instance.date.format']

07/25/16 05:59:34 (160) MIDServer WARNING *** WARNING *** XPathUtil.selectNodes called with null using xpath: //parameter

07/25/16 05:59:34 (161) MIDServer SEVERE *** ERROR *** Unexpected exception terminating the MID server

java.lang.NullPointerException

at com.service_now.mid.services.Config.getParameters(Config.java:160)

at com.service_now.mid.services.Config.loadProperties(Config.java:331)

at com.service_now.mid.services.Config.init(Config.java:137)

at com.service_now.mid.services.StartupSequencer.start(StartupSequencer.java:54)

at com.service_now.mid.MIDServerState.initForStart(MIDServerState.java:177)

at com.service_now.mid.MIDServerState.onStart(MIDServerState.java:77)

at com.service_now.mid.MIDServerState.poll(MIDServerState.java:40)

at com.service_now.mid.MIDServer.run(MIDServer.java:49)

at com.service_now.mid.Main.runMID(Main.java:67)

at com.service_now.mid.Main.handleStart(Main.java:29)

at com.service_now.mid.Main.main(Main.java:23)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:497)

at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:264)

at java.lang.Thread.run(Thread.java:745)

Thanks

Shyama

[Antony_Alldis · Accepted solution]

Hi Shyama,

This is sounding like a configuration issue in the <path_to_MIDserver>\agent\config.xml

07/25/16 05:59:34 (157) MIDServer WARNING *** WARNING *** org.xml.sax.SAXParseException; lineNumber: 30; columnNumber: 79; The entity name must immediately follow the '&' in the entity reference.

Please check line 30 - column 79 of the config.xml file - I would hazard a guess this will be the "password" parameter.

To resolve it - use a password that doesn't contain an ampersand "&" as this appears to be breaking the XML.

Regards,

Tony

[kms]

Thank you Toni,

My pwd have & character

Let me try by changing pwd

[kms]

Thank you, Tony

It worked for me. Issue was with '&' character in password

[tim_broberg]

Created PRB700058 - Mid server gets SAXParseException on password with special characters