MID Server not able to install

kms · ‎07-25-2016

Hi All,

I am trying to install MID Server for discovery. I have downloaded the MID Server from service now and installed in the system. Also followed the steps given in Service now and made changes in config.xml and wrapprer.override.xml. I am able to see the MID Server service created in services. But not able to start.

Please help me on this issue

Antony_Alldis · ‎07-25-2016

Hi Shyama,

This is sounding like a configuration issue in the <path_to_MIDserver>\agent\config.xml

07/25/16 05:59:34 (157) MIDServer WARNING *** WARNING *** org.xml.sax.SAXParseException; lineNumber: 30; columnNumber: 79; The entity name must immediately follow the '&' in the entity reference.

Please check line 30 - column 79 of the config.xml file - I would hazard a guess this will be the "password" parameter.

To resolve it - use a password that doesn't contain an ampersand "&" as this appears to be breaking the XML.

Regards,

Tony

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Pradeep Sharma · ‎07-25-2016

Hi Shyama,

You may find below video helpful.

Troubleshooting ServiceNow MID Server Issues - YouTube

Antony_Alldis · ‎07-25-2016

Hi Shyama,

If the Service has started, then the place to look is in the agent log to explain what is happening.

This is normally called: <path_to_MIDserver>\agent\logs\agent0.log.0

If this is a new MID server - ensure that the MID server user on the instance, has:

A) Been created

B) Is unlocked

C) Has the correct password applied

D) Has the mid_server role applied to the account

Regards,

Tony

kms · ‎07-25-2016

Hi Tony,

The service is not started. I am not able to start that.

If I try to start it is automatically getting stopped in 2 seconds

Antony_Alldis · ‎07-25-2016

Hi Shyama,

If the Service is not starting then you need to look at the following log file:

<path_to_MIDserver>\agent\logs\wrapper.log

This contains the information pertinent to the "Service" (i.e. the JVM).

As Dan has already suggested, ensure that this is running under a Local/Domain Admin account i.e. the recommended type of Accounts to run a MID server.

My recommendation would be:

Open a PowerShell Window (*as an Administrator)

CD to <path_to_MIDserver>\agent\

.\stop.bat

.\start.bat

Note if there are any errors on startup.

Check the wrapper.log for errors.

If the log has errors in it, then please inform us what they are.

Thanks.

Tony.