MID Server not showing up

[Marcin Witosla1]

Hello everyone,

I have an issue with MID Server installation after Orlando upgrade.I want to install mid server on my laptop.(on new york release everything went good).

I have downloaded orlando version mid server.Installed it.everything went well.no errors.

username created with mid_server role. config.xml file checked everything is correct (username password instance url)

System log->All there is an error :Basic authentication failed for user: midserver but all credentials are correct.

during installation there is an error: Required credentials not available for BASIC <any realm>Instance_number

i have checked Mid server logs :D:\MidServer\MidServer1\agent\start.bat
May 01, 2020 3:44:53 PM com.service_now.mid.installer.OutputHandler info
INFO: Only one wrapper service is allowed for a MID server. Make sure that there is not another service under a different name for this MID server.

***UPDATE***

Another log from agent/logs:

WARNING *** WARNING *** Configuration file not found, using defaults: D:\MidServer\MidServer1\agent\config.xml
05/01/20 17:30:54 (818) Thread-3 [0:00:04.578] HostUtil.getHostname: MY_DESKTOP_HOSTNAME
05/01/20 17:30:59 (755) Thread-3 Setting basic authentication with user midserver
05/01/20 17:31:01 (366) Thread-3 Successfully connected to instance:

...

here logs about my instance details

...
05/01/20 17:31:01 (741) Thread-3 SOAP basic authentication is enabled
05/01/20 17:31:01 (741) Thread-3 SOAP strict security is enabled
05/01/20 17:31:01 (741) Thread-3 User midserver has all necessary roles

Please help

[DaveHertel · Accepted solution]

Hi - based on msg in log, "Only one wrapper service is allowed for a MID server. ", I'm guessing you might be naming the windows service the exact same name as your prior install (you mentioned a previous install).   Be sure the name you give the installer a unique name for the WINDOWS SERVICE - NOT the MID server name. 

While you can install multiple MID instances per windows box, each windows service must have an unique name.   During the install, there is place to enter this but its not clear in the installer that they are talking about the windows service.  In fact, its vague as @#$%^& ...   poorly conveyed in the UI.. but its the screen that is talking about the wrapper. (same screen where you name the MID server name as it shows up within the instance -- but I'm referring to a different field on that install screen)

Hope this helps?

[Marcin Witosla1]

Thank you Dave for your reply. I have checked and i dont have any windows service regarding Mid Server

[DaveHertel]

Hi -- if you are installing the MID on a windows based OS, the end result is definitely a Windows service.   The name typically starts with ServiceNow MID.... unless you've renamed it to something else.

From the prior install attempt you mentioned originally, if that MID install worked there is likely 1 windows service (if the MID is installed on Windows and was working. 

Also, you mentioned installing on your laptop.  be sure to run the installer as administrator..

Hope this helps?  if so, consider clicking "Helpful" to help others with similar issues in future

[Marcin Witosla1]

 I have solved the issue with your help Dave . Please follow this :

https://hi.service-now.com/kb_view.do?sysparm_article=KB0715632

i needed to re-install windows service.