Mid Servers not visible in my instance

[RaviRaja1]

Hi all

I have  done a new MID server installation. The MID server installed and connected successfully. No error in the log also.

The mid server is reflected in the list of services in my system also.

But the mid servers are not visible in my instance.

Could anyone please help me in this regard, why the mid servers are not visible in my instance?

Thanks & Regards

Ram

[RaviRaja1]

Hi Maik

i have created a user that has mid_Server role.

i have entered the credentials in the config.xml.

No issues in the log file also.

Everything is working fine except the mid servers are not reflected in my instance.

Thanks & Regards

Ravi

[Rahul Priyadars]

Try Restarting Your VM.

Did you used Proxy During Installation?

Regards

RP

[BhupeshG]

pls check the mid server log.  Most probable it is terminating the mid server while service will show running.

It might be due to authentication to the certificate trust store.

Mid server communicates with Instance using the high-security OCSP check. Disabling the Certification revocation will bypass this OCSP check.

1. In this case, the host machine is not able to make a successful OCSP connection against the ServiceNow certificate to the following URI:
http://ocsp.entrust.net
2. An internal firewall rule or proxy configuration prevents the OCSP call from going out, and the connection fails.
3. You will need to allow the connection as per below KA:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813636

4. You need to allow the above url's from your Mid server firewall uni-directionally.

I hope this helps.

[Werner1]

Hello RaviRaja1

Having the same issue, I checked the log on the MIDServer. I found next error that was explained in KB0997748:

MID server error "PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target"

Solution according KB0997748: 

set next values in config.xml to false

• "mid.ssl.bootstrap.default.check._cert_revocation"
• "mid.ssl.bootstrap.default.check._cert_chain"
• "mid.ssl.bootstrap.default.check._cert_hostname"

Indeed, after restart of the ServiceNow-service on the MID-server, the midserver appeared in the instance.

Afterwards values in config.xml should be set to "true" again.

Kind regards

Werner

[NirmalSharma9]

This solution worked for me. However when I change the value back to true those parameters MID server goes down and does not come up. Any insightful help here please.