MIDServer often goes down

[Gaetano De Mitr]

Hello guys,

I'm experiencing some anomalies on the servicenow instance.

My unique MIDServer often goes down. Which could be various causes?

The computer that hosting the midserver is always on...

Thanks.

Regards,

[Gaetano De Mitr]

I seen that not receive HeartBeatProbe until 10minutes...

What is the cause? How I resolved this problem?

agent0.log:

10/06/17 14:00:19 (182) LogStatusMonitor.60 stats threads: 115, memory max: 910.0mb, allocated: 294.0mb, used: 28.0mb, standard.queued: 0 probes, standard.processing: 0 probes expedited.queued: 0 probes, expedited.processing: 0 probes interactive.queued: 0 probes, interactive.processing: 0 probes

10/06/17 14:00:19 (197) ECCSender.1 WARNING *** WARNING *** Method failed: (https://xxxxxx.service-now.com/ecc_queue.do?SOAP&displayvalue=all&redirectSupported=true)HTTP/1.1 407 Proxy authentication required with code: 407

10/06/17 14:00:19 (197) ECCSender.1 WARNING *** WARNING *** RemoteGlideRecord failed to send data to https://xxxxxx.service-now.com/ with (Method failed: (https://xxxxxx.service-now.com/ecc_queue.do?SOAP&displayvalue=all&redirectSupported=true)HTTP/1.1 407 Proxy authentication required with code: 407)

Problem with proxy?

[Deepak Kumar5]

You can activate the notification.

Check the Mid server logs ( Logs folder of mid server)   . from there you can get an idea that what happened before it went down.

[tim_broberg]

"Problem with the proxy?" - Sure sounds like it.

Nice find.

[Gaetano De Mitr]

Hi guys,

I've resolved the issue:

Parameter name: mid.proxy.use_proxy must be false.

I have no problems anymore.