ML Based Service Mapping on On-Premise ServiceNow

[Rohit N]

Is it possible to use ML for Service Mapping in On-Premises ServiceNow Instance? Help me with any artifact that supports your answer. Thank you.

[Rohit N]

Dear @Ram Devanathan1 ,

I checked with Customer as well as other people in my organization. Also some colleagues from my existing company. None of them are having access to below KB article.

KB0782052: Machine Learning Engine installation and configuration for self-hosted customers.

Is it possible to make public?

[Pratiksha]

It should work as-is. Do you already have Discovery in place?

Discovery should be able to capture running processes and TCP/IP connections. Over time, you’ll start seeing machine learning-based suggestions as well.

Regards, 

Pratiksha

[Rohit N]

Hi @Pratiksha  ,

Thanks for replying. We have discovery in place. But don't we need ML Engine Capability enabled (ML engine installed & configured) on On-Premise ServiceNow instance to see ML based suggestions? 

[Pratiksha]

Do not install service mapping plus store app. It will not do ML based mapping 

[Rohit N]

Hello @Pratiksha  ,

Customer already installed Service Mapping Plus plugin. I am looking for concrete documentation which supports ML based Service Mapping on On-Premise ServiceNow instance.