Move KB Articles to New Instance

[allison_holt]

Hi all,

We are doing a re-implementation and starting from scratch in Fuji.   We have Fuji stood up in our test instance for development and want to move all of the KB articles that are currently in production (Dublin) to the Fuji instance.   Is there a way to export all of these articles and then import them into the new instance?

Thanks!

A.

[vps]

But still, there are screen shots in the KB Article which are not moving to the new instance.

[Jim Coyne]

How were the screen shots added to the article?   Attachments or Image Library?

I'm guessing "Image Library".   Can you paste the HTML code for one of the images?   It would look something like the following for "Image Library":

<img style="align: baseline;" title="" src="0214ADAF-1C76-4E34-966F-0EBD09534402.pngx" alt="" align="baseline" border="" hspace="" vspace="" /></p>

Or like this for an "Attachment":

<p><img style="align: baseline;" title="" src="sys_attachment.do?sys_id=e85e879bdba40300ff97771c8c9619cc" alt="" align="baseline" border="" hspace="" vspace="" /></p>

[vps]

HTML is like :

<img title="DIS Email" src="/KB0014973_2.png" alt="DIS Email" />

[Jim Coyne]

OK, so it looks like the images were added to the "Images" table ("System UI / Images" Module).   You would have to export them manually as well.   Try doing that one image as a test.

[vps]

Yes, that is working.

I have downloaded the image and created in the new instance.

I have more than 3000 images. Is there any shortcut to export and import the images?