Netscaler Discovery - Interactive Probe Shell Citrix Netscaler SDX

[Marvin5]

Hi Community

We've upgraded from Paris to Rome last year and we've noticed that sometmes our netscalers are being classed as Citrix Netscaler SDX devices. In the screenshot, this was one discovery with both Netscaler nodes. One of the nodes was discovered and updated successfully but the other wasn't and a new CI was created in Citrix Netscaler SDX class.

Just wondering if anyone else has experienced this and what could be causing it?

Thank you

[ServiceNow Tec2]

This has been resolved by ServiceNow Technical Support. Please refer to KB1008862 for more information.

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0755296 for more information.