Network devices discovery issue

[Community Alums]

Hi All,

I am having the device for which single IP is cofigured against two different hostnames with different serial numbers.

Means it is a cluster type.

but we are able to discover single device instead of two devices in servicenow.

Please guide me.

Thanks & Regards,

Pritesh

[SiD2]

Hi @Community Alums 

It's difficult to assist with just saying unable to discover. Please share the error messages if any or screenshots of logs here.

So has the newtork switch pattern triggered and have you checked the pattern steps of that stacked switch library in log?

[Community Alums]

Hello Sid,

I tried to discover the device but its fetching single device instead of two devices so that i checked the discovery logs and found its using the "Network Switch" pattern.

in this pattern, below pattern is present for stacked switches.

step {
name = "Stacked Switches"
comment = "Shared library has been disabled for unsupported Cisco Nexus switches to avoid creating secondary switch CIs for Nexus FEX. CIsco Nexus don't support switch stacking."
if {
condition = eq {
get_attr {"isNexus"}
"false"
}
on_true = ref {refid = "3cc3da63db71d3406ec43220ad96197a"}
on_false = nop {}
}

also checked with network team they have configured the network as master-slave as you suggested. below is screenshot from device end.

[SiD2 · Accepted solution]

Hi @Community Alums 

I meant to check the discovery logs not to validate that pattern name or content. Please check and you can debug pattern too.

If you are unaware of this stuff, I would strongly recommend to create a support case with us and someone will assist.

[Community Alums]

Okye,

I have raised the case on Hi-Portal