No duplicate CIs in CMDB Dashboard

[Srishti Ranjan]

Hello Experts,

We are facing issues with CMDB Dashboards for duplicate CIs.

We have around 500+ de-duplication tasks for duplicate CIs records but still, the dashboard shows 0 data for duplicate CIs.

This data is being displayed from the cmdb_health_result table. When I check the data present in this table, there is no record present for duplicate metrics. Below screenshot for reference.

I tried running the scheduled job of correctness but still no luck. The duplicate CIs in the dashboard is defined on the below condition:

I would appreciate it if anyone would help me to figure out the issue and populate the data in duplicate CIs in the dashboard.

Regards,

Srishti

[VivekSattanatha]

Hi Srishti,

Check the Duplicate metric reached the threshold I have seen sometimes if the metric reaches the threshold it doesn't show any value in the dashboard.

Regards,

Vivek

[Srishti Ranjan]

Hi Vivek,

I am new to ITOM, could you please assist me from where I can check the threshold for duplicate metrics?

Regards,

Srishti

[VivekSattanatha]

Hi,

This doc would help you set it up

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/task/t_ConfigureCMDBHealthMetrics.html

It looks like below

[Srishti Ranjan]

Hi Vivek,

Unfortunately, I am not able to find the same in my instances.

Regards,

Srishti